Why do I see a fullscreen ad everytime I open the app?

[crostine]

Plan

Premium

Country

Netherlands

Device

Samsung S21

Operating System

Android

My Question or Issue

Why is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any interaction with the app until dismissed.

I don't want this ad since I'm paying for premium, which includes no ads, it is preventing me from listening to music.

[Vasil]

Hey @crostine,

Thanks for reaching out 🙂
Could you send us a screenshot of what you're seeing on your end? 
I believe this is not an ad but something different, as ads cannot be dismissed.

We'll be on the lookout for your reply!

[crostine]

apparently similar ads are shown on desktop app, here is an example

[crostine]

this is an ad on the mobile app

[Maria]

Hey there @crostine,

Thanks for the screenshots!

Premium allows for an uninterrupted and ad-free music listening experience. You might still see recommended content in other areas of the app however. The notifications you're seeing seems to be for a subscription that you are eligible for, and for a new feature that just launched in the desktop app. However, these pop-up recommendations can be closed right away and they shouldn't interrupt your listening activity.

We hope this clears things up! If you need anything else, let us know.

[crostine]

the problem remains, regardless of you classifying this as an advertisement or not, with this notification showing the app is not usable at all until I dismiss it.

[Maria]

Thanks for the reply @crostine!

We appreciate you sharing your thoughts and feedback regarding these notifications, as we always take new suggestions into consideration to improve the app experience.

Should anything else appear, we're just a post away.