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Topics with Label: Subscription

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6070 Views

0 replies

7 likes

  • 6070 Views
  • 0 replies
  • 7 likes

Superuser Contribution "Something Went Wrong. Check your internet connection and try again" error on Android Spotify

Playlists work fine. But if open an album or artist page then this error pops up. It works fine on my ipad and Windows laptop, only on my phone does this problem persist. I have tried deleting, clearing all data and then reinstalling multiple times. ...

Newbie

Playlists work fine. But if open an album or artist page then this error pops up. It works fine on my ipad and Windows laptop, only on my phone does this problem persist. I have tried deleting, clear...

Eni

Moderator

41 Views

1 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why do I see a fullscreen ad everytime I open the app?

PlanPremiumCountryNetherlandsDeviceSamsung S21Operating SystemAndroid My Question or IssueWhy is there an ad in the app, I have a premium subscription I don't want to see any ads, especially ads that block the use of the app. this ad blocks any inter...

Gig Goer

Plan Premium Country Netherlands Device Samsung S21 Operating System Android   My Question or Issue Why is there an ad in the app, I have a premium subscription I don't want to see a...

Maria

Moderator

1103 Views

6 replies

1 likes

Premium
Subscription
  • 1103 Views
  • 6 replies
  • 1 likes

Mobile: STOP IT.

First off, mobile already shouldn't be DEFINITIVELY WORSE. You can't turn shuffle off, playlists automatically have songs added and, and the songs suggested are from artists and bands I have never once searched anything remotely close to. Oh wait, th...

Visitor

First off, mobile already shouldn't be DEFINITIVELY WORSE. You can't turn shuffle off, playlists automatically have songs added and, and the songs suggested are from artists and bands I have never on...

377 Views

0 replies

1 likes

Android
Subscription
  • 377 Views
  • 0 replies
  • 1 likes

Downloading to a separate device

I'd like to get my Dad (his mind is a bit off) a Spotify premium membership on my old phone. But I would need to control what music he gets so he won't just download everything.We're on opposite sides of the country.Is there a way to to do that?

Newbie

I'd like to get my Dad (his mind is a bit off) a Spotify premium membership on my old phone. But I would need to control what music he gets so he won't just download everything. We're on opposite si...

481 Views

0 replies

0 likes

Other
Security
Subscription
  • 481 Views
  • 0 replies
  • 0 likes

[All Platforms][Subscription] Play Equal Quality Downloaded Songs Instead of Streaming

Spotify needs to take preference when playing already downloaded songs over streaming them without toggling Offline Mode. When the download quality is better than or equal to the streaming quality there is no reason to "redownload" the songs. It is a...

Casual Listener

Spotify needs to take preference when playing already downloaded songs over streaming them without toggling Offline Mode. When the download quality is better than or equal to the streaming quality th...

Jacob

Community Legend

388 Views

1 replies

0 likes

All Platforms
Subscription
  • 388 Views
  • 1 replies
  • 0 likes

Time to leave

I'm not expecting nothing good hier since apps suport was killed. (cause of Lazify)Now Wifgets are killed. What is next ? remote control of other spotify devices?Now its realy time to leave.Such big companies can only learn a lesson via losing money.

Casual Listener

I'm not expecting nothing good hier since apps suport was killed. (cause of Lazify) Now Wifgets are killed. What is next ? remote control of other spotify devices? Now its realy time to leave. Suc...

osornios

Spotify Star

794 Views

2 replies

9 likes

Android
Subscription
  • 794 Views
  • 2 replies
  • 9 likes

'offline' when fully connected

PlanPremiumCountryNew Zealand DeviceSamsung S7 edge, maccook 2015Operating Systemandroid oreo, el capitan My Question or Issue For about an month my account says it's offline. I can browse music so it is gathering online info. Anything I try search c...

Casual Listener

Plan Premium Country New Zealand    Device Samsung S7 edge,  maccook 2015 Operating System android oreo,  el capitan   My Question or Issue  For about an mont...

Clwatsnn

Casual Listener

677 Views

2 replies

1 likes

Account
Premium
Subscription
  • 677 Views
  • 2 replies
  • 1 likes

Google assistant on my S9 won't recognize spotify premium

I ask for a song and it tells me "only those with spotify premium can pick songs, try this playlist instead".I definitely have premium, and it works on a google home mini that I just got.

Newbie

I ask for a song and it tells me "only those with spotify premium can pick songs, try this playlist instead". I definitely have premium, and it works on a google home mini that I just got.

osornios

Spotify Star

1291 Views

1 replies

0 likes

Android
Subscription
  • 1291 Views
  • 1 replies
  • 0 likes

[Android][Subscription] People using lucky patcher to get premium free

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

Casual Listener

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

adam_jordan09

Newbie

26857 Views

10 replies

1 likes

Android
Subscription
  • 26857 Views
  • 10 replies
  • 1 likes

Solved!! How see followers of my playlist ?

Hello !How see who follow my playlist on Android.Thanks for your help !

Newbie

Hello ! How see who follow my playlist on Android. Thanks for your help !  🙂

krzyzest

Newbie

92871 Views

2 replies

13 likes

Subscription
  • 92871 Views
  • 2 replies
  • 13 likes

[Android][Subscription] support

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app and not be able to communicate with them by phone! ...

Casual Listener

Demand Spotify have a phone support number because my problems are not covered in ANY HELP SECTIONS and I can't get a hold of anybody anyway at all it's just bull**bleep** for them to be a phone app ...

nbutler555

Casual Listener

531 Views

2 replies

0 likes

Android
Subscription
  • 531 Views
  • 2 replies
  • 0 likes

Spotify is only messing around.

I'm not going to tell you guys my device model, because Spotify just should work on every phone, since it's 10 bucks a month. At least at my high-end android. It's a shame that Spotify is ignoring all the users complaining about a lagging Android app...

Visitor

I'm not going to tell you guys my device model, because Spotify just should work on every phone, since it's 10 bucks a month. At least at my high-end android.   It's a shame that Spotify is ig...

woodandrew90

Roadie

556 Views

1 replies

0 likes

laggy
Subscription
  • 556 Views
  • 1 replies
  • 0 likes

Automatic mobile app open!

How do I turn off the automatic Open mobile app option. If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it opened on my phone without my knowledge and it just used my...

Casual Listener

How do I turn off the automatic Open mobile app option.   If I open spotify on my desktop it automaticly opens on my phone. This is not good at all. Someone opened spotify on my desktop and it...

Daniel

Community Legend

2919 Views

4 replies

0 likes

Account
Login
Other
Premium
Subscription
  • 2919 Views
  • 4 replies
  • 0 likes

Got the Premium, can't make playlists available offline

I just signed up for the premium and have my 1st month free. But it will not let me make my playlists available offline or sync my android cell with it. I want to be able to listen without having to be connected to the internet. I also signed out of ...

Casual Listener

I just signed up for the premium and have my 1st month free.  But it will not let me make my playlists available offline or sync my android cell with it.  I want to be able to listen withou...

MattSuda

Spotify Star

498 Views

1 replies

0 likes

Account
Other
Premium
Subscription
  • 498 Views
  • 1 replies
  • 0 likes