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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

easy_iice

Casual Listener

198956 Views

134 replies

10 likes

Android
autoplay
bluetooth
  • 198956 Views
  • 134 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

541712 Views

78 replies

3 likes

  • 541712 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Spooty88

Newbie

449648 Views

566 replies

38 likes

Account
Free
  • 449648 Views
  • 566 replies
  • 38 likes

Superuser Contribution Bugged transitions cause crashes with songs of shorter duration using the Mix feature

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy A15 5GOperating SystemAndroid My Question or IssueBugged transitions cause crashes with songs of shorter duration using the Mix featureTracks with duration <1m cause visual bugs within the transitio...

Casual Listener

Plan Premium Country United States Device Samsung Galaxy A15 5G Operating System Android   My Question or Issue Bugged transitions cause crashes with songs of shorter duration using t...

MihailY

Moderator

82 Views

2 replies

0 likes

Android
bug
bugs
Crash
crashes
mix
mixing
transition
Transitions
UI
  • 82 Views
  • 2 replies
  • 0 likes

Superuser Contribution Pixel 3a XL - Problems since Android 11 update

PlanPremiumCountryMéxixo DevicePixel 3a XLOperating SystemAndroid 11 My Question or IssueI have problems since I updated my Pixel 3a XL to the Android 11 OS. When I am in my car listening to spotify through bluetooth, the streaming gets intermittent....

Visitor

...ometimes, the app crashes and neets to be closed. Is there some fix to this issues? It is really annoying.  Thanks in advance.   Enrique Z.  

Mario

Spotify Legend

1181 Views

1 replies

1 likes

android 11
crashes
intermittent streaming
Pixel 3a XL
  • 1181 Views
  • 1 replies
  • 1 likes

App crashes on Android, album/single covers not showing completely

PlanPremiumCountryGermanyDeviceSony Xperia L2 H3311Operating SystemAndroid Version 7.1.1 My Question or IssueHello everyone! Unfortunately I have experienced problems with the Spotify app for like 3 months and none of the posts on Spotify Community h...

Visitor

...f the cover is just plain black, something 1/3. You can see it in the picture.  This problem is definitely minor compared to the next one. The app crashes in nearly every instance. It crashes w...

652 Views

0 replies

2 likes

Android
crashes
  • 652 Views
  • 0 replies
  • 2 likes

Unable to scroll all the way down playlists

I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have tried restarting my phone and have cleared my cache but ...

Visitor

I have been trying to scroll to the bottom of my playlist so I can see a song or I can preview a song but it doesn’t let me. Whenever I get close to the end my Spotify always crashes and I have t...

thegr8ang

Visitor

1216 Views

1 replies

1 likes

Android
crashes
  • 1216 Views
  • 1 replies
  • 1 likes

Spotify android app resets when closed

PlanPremiumCountry MexicoDeviceMotorola Moto G5 plusOperating SystemAndroid Nougat It happens that everytime I close the Spotify app it resets itself to recently installed status asking me to log in everytime, it erases my settings and my downloaded ...

Casual Listener

  Plan Premium Country  Mexico Device Motorola Moto G5 plus Operating System Android Nougat     It happens that everytime I close the Spotify app it resets itself to re...

Sanjikunz

Casual Listener

1108 Views

2 replies

0 likes

crashes
resets
Spotify
  • 1108 Views
  • 2 replies
  • 0 likes

Solved!! [PSA] Samsung users please read!

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application i...

Community Legend

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify...

Hannal7373

Newbie

329761 Views

89 replies

35 likes

crashes
Power Saver
Samsung
  • 329761 Views
  • 89 replies
  • 35 likes

Black screen or 1 second open then crashes and shuts down

I have the newest version of Spotify (8.4.0.539) and android version 6.0.1 Samsung s6.This morning it was working fine then suddenly froze and stopped working and then shut down. I've tried to uninstall and reinstall, sometimes I get past the login s...

Regular

...lean reset. I've tried on both WiFi and my mobile network. I've tried logging in then quickly switching off my Internet but it still crashes. HELP, please! totally lost without it!!

Nuttynote

Music Fan

4707 Views

28 replies

1 likes

Android
crashes
  • 4707 Views
  • 28 replies
  • 1 likes

Opening Spotify crashes and restarts my HTC phone

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am a premium user and I never had any problems with Spotify (I loved ...

Newbie

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App.   I am ...

christurbervill

Newbie

2287 Views

2 replies

0 likes

crashes
htc
  • 2287 Views
  • 2 replies
  • 0 likes

Offline Content - it's on SD card but Spotify does not recognize it

Hello, I purchased a 128GB SD card for the explicit purpose of being able to store offline music through Spotify. I cleared the cache for Spotify, deleted the "com.spotify.music" folder, reinstalled the app and then set the download quality to "Extre...

Newbie

...ard. When I try to view 'Downloaded Only' files in the app, it routinely either crashes entirely or just does not show the music.  I've cleared the cache/uninstalled/reinstalled etc. three t...

woodandrew90

Roadie

1713 Views

3 replies

1 likes

crashes
downloads
Offline Content
sd card
  • 1713 Views
  • 3 replies
  • 1 likes

What I would post to them if someone would read this...maybe you guys can help

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the song from the lock screen for minutes after being ...

Newbie

I have had this app for going on 3 years and I love what you guys have started. That being said this app became extremely flawed over the past couple of updates. Constantly crashing, not changing the...

510 Views

0 replies

0 likes

crashes
Playlists refreshing error
refresh
  • 510 Views
  • 0 replies
  • 0 likes

App runs in the background but display closes - Samsung Galaxy Tab 10.1

Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connect from my phone I can still control the app on the ta...

Casual Listener

Description The Spotify app starts on my tablet and then after briefly displaying the “Your Music screen appears to stop and drops me back to the home screen. However I have found that using connec...

edelstahlspuele

Newbie

2351 Views

9 replies

0 likes

crashes
tablet
  • 2351 Views
  • 9 replies
  • 0 likes

Downloaded the update now I cant open the app

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

Visitor

I just now downloaded version 1.6.0.952 and now I cant even open the app. Ivr tried reinstalling it and restsrting my phone but nothing is working.

Eefjewentelteef

Newbie

1567 Views

4 replies

0 likes

cant open app
Crash
crashes
Update
  • 1567 Views
  • 4 replies
  • 0 likes