Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
NormalAverage
Newbie
234221 Views
149 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I'm not seeing my lossess option it's frustrating PlanPremiumCountrytrinidad and tobago DeviceSamsung Galaxy S22 ultraOperating SystemAndriod 15 My Question or IssueCan you fix my Lossess audio problem not showing up.
Visitor
I'm not seeing my lossess option it's frustrating Plan Premium Country trinidad and tobago Device Samsung Galaxy S22 ultra Operating System Andriod 15 My Question or Issu...
nicco87
Casual Listener
2092 Views
6 replies
0 likes
PlanPremiumCountryFrance Devicefairphone5Operating Systeme /OS/ My Question or IssueHello everyone,I'm looking for a way to install the app on a smartphone running on e /os/ murena, withour using a google account (anonymous).I already try on the app ...
Visitor
Plan Premium Country France Device fairphone5 Operating System e /OS/ My Question or Issue Hello everyone, I'm looking for a way to install the app on a smartphone r...
Koyubi
Rising Star 3
2102 Views
1 replies
0 likes
A recurring, looping, or repeating Sleep Timer that's applied all night This is what I'd like:You set a sleep timer for 15 minutes.You fall asleep, and the timer stops playback after 15 minutes.You wake up in the night, hit Play (via your Bluetooth e...
Casual Listener
A recurring, looping, or repeating Sleep Timer that's applied all night This is what I'd like: You set a sleep timer for 15 minutes. You fall asleep, and the timer stops playback after 15...
SleepTimer
Casual Listener
992 Views
2 replies
2 likes