Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
239481 Views
153 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S21Operating SystemAndroid 15 One UI 7.0 My Question or IssueOracular Spectacular will not be available to play on launching the app. I stay offline as often as I can because I don't like smart shu...
Casual Listener
...n launching the app. I stay offline as often as I can because I don't like smart shuffle and most other online features. Just here for the music. But each time I open the app I need to g...
Paula_Vi
Moderator
227 Views
3 replies
0 likes
PlanPremium DuoCountryPolandDeviceXiaomi 11T Pro Operating SystemAndroid 14 / Xiaomi HyperOS My Question or IssueHi there! For about 1-2 weeks I have a problem with playing podcasts episodes offline. I used to do that all the time without issue. Now,...
Regular
...roblem with playing podcasts episodes offline. I used to do that all the time without issue. Now, I click on the download icon, it gets processed as usual & looks like it's completed, but when I'm a...
Vasil
Moderator
3183 Views
10 replies
0 likes
My Question:I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed to exist? I have gone through all the settings below w...
Casual Listener
My Question: I am unable to download music so that it plays offline and this has been an issue for years, but only just now really dug into trying to fix it... Where is this functionality supposed t...
Onlyashu19
Visitor
7382 Views
8 replies
0 likes
My Question or Issue Bug:I cannot play my downloaded playlists without internet connection.I have testet this on two android devices with the newest version freshly downloaded from the play store.Steps to reproduce:1. Download the newest version of s...
Newbie
My Question or Issue Bug: I cannot play my downloaded playlists without internet connection. I have testet this on two android devices with the newest version freshly downloaded from the p...
Joan
Moderator
705 Views
1 replies
0 likes
[Editing the post because I found the solution] Might be useful to someone like me: 1. Open Spotify app on your Wear OS device2. Swipe left to switch to the library view3. Scroll all the way to the bottom4. Tap "Settings"5. Tap "Audio Quality"6. Scro...
Regular
[Editing the post because I found the solution] Might be useful to someone like me: 1. Open Spotify app on your Wear OS device 2. Swipe left to switch to the library view 3. Scrol...
1055 Views
0 replies
0 likes