Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryLatvia DeviceOnePlus 5Operating System Android 8.1 My Question or IssueSpotify stops playing music while playing on the background each 20 minutes approximately. I need to take my phone, unlock it, open Spotify and press play, then ...
Regular
Plan Premium Country Latvia Device OnePlus 5 Operating System Android 8.1 My Question or Issue Spotify stops playing music while playing on the background e...
Tiredofplaybackissue
Casual Listener
2647 Views
4 replies
11 likes
PlanPremiumCountryBangladeshDeviceOnePlus 9ROperating SystemAndroid 13(Oxygen OS 13)My Question or IssueAs stated above, I dislike the current style of lock screen cover art. The two screenshots illustrate how lackluster it is. One is Spotify while t...
Newbie
Plan Premium Country Bangladesh Device OnePlus 9R Operating System Android 13 (Oxygen OS 13) My Question or Issue As stated above, I dislike the current style of lock screen cover art. T...
Simplex826
Visitor
6618 Views
3 replies
0 likes
PlanPremiumCountryLithuaniaDevice(Oneplus 6, Skoda Amundsen infotainment)Operating System(Oxygen OS 10.3.8)My Question or IssueWhen I start spotify through bluetooth on my car stereo and the song ends or I change it, the title of the song doesn't cha...
Casual Listener
Plan Premium Country Lithuania Device (Oneplus 6, Skoda Amundsen infotainment) Operating System (Oxygen OS 10.3.8) My Question or Issue When I start spotify through bluetooth on my car s...
NorCal2
Visitor
9996 Views
2 replies
8 likes
PlanPremiumCountryIndiaDeviceOnePlus 7T ProOperating SystemAndroid 10 (Spotify v 8.5.77.1043) My Question or IssueThere is a huge amount of lag and delay when using the Spotify app. Swipe actions for changing tracks results in stutters and animation ...
Newbie
Plan Premium Country India Device OnePlus 7T Pro Operating System Android 10 (Spotify v 8.5.77.1043) My Question or Issue There is a huge amount of lag and delay when using the S...
bmicraft
Newbie
1467 Views
3 replies
0 likes
PlanPremiumCountryIsraelDeviceOnePlus 7T ProOperating SystemAndroid 10My Question or IssueAbout a month ago there was an update which made the scroll bar in the library gone.The same update made it available to my sister account which never had it. S...
Visitor
Plan Premium Country Israel Device OnePlus 7T Pro Operating System Android 10 My Question or Issue About a month ago there was an update which made the scroll bar in the library g...
Undead_Raven
Casual Listener
1147 Views
2 replies
0 likes
PlanPremiumDeviceOnePlus 5T with Android 8Car2014 BMW F30 (ConnectedDrive) with latest software My Question or IssueI've been using this setup for a few months now, and it was working perfectly until a couple of weeks ago when I updated the Spotify a...
Regular
Plan Premium Device OnePlus 5T with Android 8 Car 2014 BMW F30 (ConnectedDrive) with latest software My Question or Issue I've been using this setup for a few months now, and it was w...
chadmarquez09
Casual Listener
7479 Views
13 replies
1 likes
PlanPremiumCountrySwedenDeviceOnePlusA3003Operating SystemOxygen 9.0.3 My Question or IssueAfter update of my phone OS, I can't make changes in other instances of spotify happen in phone.If I'm playing song A in phone, clicking song B in my computer ...
Newbie
Plan Premium Country Sweden Device OnePlusA3003 Operating System Oxygen 9.0.3 My Question or Issue After update of my phone OS, I can't make changes in other instances of spotify h...
403 Views
0 replies
0 likes
PlanPremiumCountryFrance DeviceOnePlus 5 last update on PlayStore Operating SystemAndroid 9.0 My Question or IssueHello, how to Play FOLDER playlist (as on the desktop application) ?thank you
Newbie
Plan Premium Country France Device OnePlus 5 last update on PlayStore Operating System Android 9.0 My Question or Issue Hello, how to Play FOLDER playlist (as on the d...
652 Views
0 replies
0 likes
PlanPremium CountrySweden DeviceOnePlus 6 Operating SystemOxygenOs 9.0.3 My Question or IssueMy phone starts playing seemingly random songs (not from my playlists) even when it's locked and I'm not playing it myself from another source. I know I'm th...
Casual Listener
Plan Premium Country Sweden Device OnePlus 6 Operating System OxygenOs 9.0.3 My Question or Issue My phone starts playing seemingly random songs (not from m...
Reval
Casual Listener
984 Views
2 replies
0 likes
PlanPremiumCountryAustria DeviceOnePlus 5Operating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or Issue As in https://community.spotify.com/t5/Ongoing-Issues/Android-Spotify-randomly-pauses-music/idi-p/1291316 since today I'm not able to listen ...
Newbie
Plan Premium Country Austria Device OnePlus 5 Operating System OxygenOS 5.1.3 (Android 8.1.0) My Question or Issue As in https://community.spotify.com/t5/Ongoing-I...
Alfredo
Roadie
1009 Views
1 replies
1 likes
Just got official Android N for my Oneplus 3. For some reason Spotify keeps coming up in the notification field every 5 minutes or so. It's not starting to play. It just comes up. And I have to swipe it away.Why is this happening? Didn't happen befor...
Regular
Just got official Android N for my Oneplus 3. For some reason Spotify keeps coming up in the notification field every 5 minutes or so. It's not starting to play. It just comes up. And I have to s...
Reflux_
Community Legend
1140 Views
6 replies
0 likes
Hi, I have spotify family premium plan and I can't select a song or playlist to play on my phone. I have an android phone and I think after the recent update, it started happening.Everything works fine on desktop or on my laptop. I'm not sure if this...
Casual Listener
Hi, I have spotify family premium plan and I can't select a song or playlist to play on my phone. I have an android phone and I think after the recent update, it started happening. Everythi...
saitsifedlemon
Casual Listener
2099 Views
3 replies
0 likes
Despues de poner una o dos canciones conectado a mi auto por bluetooth spotify sigue reproduciendo pero mientras mas tiempo pasa se tarda mas en reaccionar si quiero cambiar de canción, incluso si abro el detalle de la canción o las preferencias se t...
Newbie
...bro el detalle de la canción o las preferencias se tarda un rato en cargar la info.. Adjunto screenshot de mi móvil (OnePlus One con OxygenOS)
Daniel
Community Legend
872 Views
1 replies
0 likes
Hi,I´m on the new Oneplus 3 and spotify works in streaming mode both on wifi and 4g. But when i try to sync my playlists to offline mode it´s just waiting to download and never does it. If i disconnect from the wifi it syncs on 4g and works fine. WIF...
Casual Listener
Hi, I´m on the new Oneplus 3 and spotify works in streaming mode both on wifi and 4g. But when i try to sync my playlists to offline mode it´s just waiting to download and never does it. If i d...
sandpappa
Casual Listener
473 Views
1 replies
0 likes
