Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music will play again.I have reloaded (deleted, reboot and r...
Newbie
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music wil...
Daniel
Community Legend
532 Views
1 replies
0 likes
I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...
Music Fan
I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the so...
870 Views
0 replies
0 likes
I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their own.
Casual Listener
I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their o...
nep87
Casual Listener
825 Views
2 replies
0 likes
So I've been dealing with this issue for about 24 hours now. I tried every suggestion on the community and web. Uninstalled, deleted folders, reinstalled, logged out all sessions, changed my password, formatted my SD card, restored my phone to stock ...
Casual Listener
So I've been dealing with this issue for about 24 hours now. I tried every suggestion on the community and web. Uninstalled, deleted folders, reinstalled, logged out all sessions, changed...
bbohica
Casual Listener
965 Views
2 replies
0 likes