Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music will play again.I have reloaded (deleted, reboot and r...
Newbie
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music wil...
Daniel
Community Legend
428 Views
1 replies
0 likes
I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...
Music Fan
I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the so...
742 Views
0 replies
0 likes
I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their own.
Casual Listener
I just got a new phone and I downloaded the spotify app. It plays a song for a few seconds then pauses the song. Sometimes I have to go in and hit play and sometimes the songs start player on their o...
nep87
Casual Listener
661 Views
2 replies
0 likes
So I've been dealing with this issue for about 24 hours now. I tried every suggestion on the community and web. Uninstalled, deleted folders, reinstalled, logged out all sessions, changed my password, formatted my SD card, restored my phone to stock ...
Casual Listener
So I've been dealing with this issue for about 24 hours now. I tried every suggestion on the community and web. Uninstalled, deleted folders, reinstalled, logged out all sessions, changed...
bbohica
Casual Listener
760 Views
2 replies
0 likes
