Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
219060 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an experimental player Google introduced to Android and is known t...
Community Legend
If you are experiencing issues with sound quality, volume, distortion etc and you are running Android 5.x Lollipop please try disabling 'Nuplayer' from the developer settings. This is an e...
Joe
Community Legend
124399 Views
55 replies
15 likes
Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no notifications coming in, nor do not have any Spotify widgets activ...
Gig Goer
Even after I close out Spotify on my device, under Apps > Running, there are 6 Spotify services still running in the background. I have Spotify's Offline mode enabled, so there are no ...
pantadeusz
Regular
19267 Views
6 replies
3 likes
I recently purchased and installed an Android Auto compatible radio in my car. Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have seen articles about people using it with the same radio that Ive go...
Newbie
I recently purchased and installed an Android Auto compatible radio in my car. Android Auto works great, though Id really prefer to play music with Spotify which is supported. I have s...
Phil823
Newbie
2179 Views
4 replies
0 likes
Hello...I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My phone:My girlfriend's phone: Somebody can help me?Thanks...
Visitor
Hello... I have a Zenfone 5 with Lollipop (5.0) and the artist wallpaper in the lock screen doesn't work for me... My girlfriend have a "Motorola Moto X 2" and it works... My p...
762 Views
0 replies
0 likes
Hello! I've been using the Spotify app on Android for a couple of months now and I've never experienced any problems with it, but since I've upgraded to a new ROM [Lollipop 5.1.1](xda link), I can't select music I want to play. The only way to really...
Visitor
Hello! I've been using the Spotify app on Android for a couple of months now and I've never experienced any problems with it, but since I've upgraded to a new ROM [Lollipop 5.1.1](xda l...
user-removed
Not applicable
1688 Views
4 replies
0 likes
I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow setting the levels of the bands, just choosing betwee...
Newbie
I'm using Spotify on a 2nd gen Motorola Moto LTE, Android version 5.0.2. I'm trying to get an external equalizer to work with Spotify, as the bundled one is close to worthless (as it doesn't allow se...
1124 Views
0 replies
0 likes
This post applies to both Note 2 and Note 4. The following are bugs I have encountered in both phones so far, I have app version 2.7.0.883. when jumping from one track to another, sometimes the next song starts and no audio is heard. this happens whe...
Regular
This post applies to both Note 2 and Note 4. The following are bugs I have encountered in both phones so far, I have app version 2.7.0.883. when jumping from one track to another, sometimes...
jtubalinal
Regular
3002 Views
4 replies
0 likes
I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client: On both Androids (4.4 and 5.x) the client most of the time is not reacting to the lock screen widget and in some cases crashing to ...
Casual Listener
I use Spotifyon my mobile devices (iPhone 6, Nexus 5, OnePlus One) and I keep having problems with the Android client: On both Androids (4.4 and 5.x) the client most of the time is not react...
1129810879
Casual Listener
1337 Views
3 replies
1 likes
Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead of searching through 100s of playlists.
Roadie
Hi, there should be an option for choosing ONLY downloaded music to see on device.. Hasn't there been this option before? I really miss it.. Would be very convenient when 'on the go'.. instead o...
spitspotpremium
Roadie
1301 Views
4 replies
0 likes
Hi there, I updated to lollipop today and spotify doesn't want to work offline. It appears to be playing the music but not recognising that it's a media player as I can't change the volume of the music and no sound is coming out of the song I'm playi...
Newbie
Hi there, I updated to lollipop today and spotify doesn't want to work offline. It appears to be playing the music but not recognising that it's a media player as I can't change the volume of the m...
MichaelW
Community Legend
1137 Views
1 replies
0 likes