Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Payment

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50531 Views
  • 66 replies
  • 25 likes
  • 50531 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881369 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881369 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27250 Views
  • 4 replies
  • 0 likes
  • 27250 Views
  • 4 replies
  • 0 likes

Premium summer discount

I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summer discount??

  • Casual Listener
  • I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summe...
  • 552 Views
  • 0 replies
  • 0 likes
  • Payment
    Premium
    summer
  • 552 Views
  • 0 replies
  • 0 likes

Impossible to fill payment forms for Brazilian user

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

  • Newbie
  • The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.
  • 413 Views
  • 0 replies
  • 0 likes
  • Android
    Payment
  • 413 Views
  • 0 replies
  • 0 likes