Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
205599 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Hello, In one week's time (total duration I've owned my Galaxy S4, SanDisk 64 microSD card and spotify), I've lost all data on my SD card after I've done large spotify downloads + phone restarts. With the way Spotify stores all of its data, does this...
Regular
...estarts. With the way Spotify stores all of its data, does this somehow trigger Android to show corruption? Both times, I was prompted "your sd card is damaged" and it forced me to format. &n...
1266860027
Casual Listener
6944 Views
12 replies
0 likes
Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are there, Spotify just doesn't think they are. Notice ...
Casual Listener
Spotify seems to forget my songs and it is quite irritating. It seems to be forgetting random songs with no obvious pattern. I call it forgetting and not deleting because I think the songs still are ...
Drathan
Casual Listener
1265 Views
3 replies
0 likes