Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryArgentina DeviceXiaomi Redmi S2 Operating SystemAndroid 9 under MIUI 10 Spotify stops playing music and it happens every three or five minutes, ten minutes would be a miracle. I thought it was because of the battery life settings bu...
Regular
Plan Premium Country Argentina Device Xiaomi Redmi S2 Operating System Android 9 under MIUI 10 Spotify stops playing music and it happens every three or five minutes, t...
Petya
Community Legend
2963 Views
3 replies
1 likes
Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: Redmi Note 3Spotify Version: 8.4.39.673
Casual Listener
Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: ...
738 Views
0 replies
0 likes
Hi allI have had a problem with the Spotify Smart TV app for about two months. Here is what I do:1) Power on my Android phone and my Android SmartTV2) Open Spotify app on the SmartTV3) Open Spotify app on the phone4) Select a song on my phone and sta...
Casual Listener
...appening and how do I fix it? I have already tried removing Spotify from my phone and reinstall it several times, but with no luck. Phone: Android 5.1.1 running MIUI7 TV: Philips 48PFS8109/12 with A...
user-removed
Not applicable
2554 Views
6 replies
0 likes
Unfortunately, the track info for the current Spotify song playing can't be seen on the notification shade. I have a feeling it is something do with the MIUI 8 ROM, as I recall that when I was on MIUI 7 this was not a problem for Spotify (although it...
Casual Listener
Unfortunately, the track info for the current Spotify song playing can't be seen on the notification shade. I have a feeling it is something do with the MIUI 8 ROM, as I recall that when I was on MIUI...
ubiq1
Casual Listener
4720 Views
5 replies
0 likes