Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My Question or Issue Bug:I cannot play my downloaded playlists without internet connection.I have testet this on two android devices with the newest version freshly downloaded from the play store.Steps to reproduce:1. Download the newest version of s...
Newbie
My Question or Issue Bug: I cannot play my downloaded playlists without internet connection. I have testet this on two android devices with the newest version freshly downloaded from the p...
Joan
Moderator
441 Views
1 replies
0 likes
Since I own a OnePlus 6 I always have the problem that Spotify is offline when I connect to a WiFi. When I disconnect from WiFi and use mobile internet Spotify works fine. When I reinstall the app spotify works via WiFi until I leave the WiFi. after ...
Casual Listener
Since I own a OnePlus 6 I always have the problem that Spotify is offline when I connect to a WiFi. When I disconnect from WiFi and use mobile internet Spotify works fine. When I reinstall the...
tan3lt
Regular
82857 Views
30 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was having an issue that spotify would stop during a song, sometimes after 1 song sometimes...
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was ...
352 Views
0 replies
0 likes
Hi, So I'm logging on to my university public wi-fi, which works fun to browse the internet, stream etc. However, when I open Spotify it's always offline and it comes up with a message stating "Error Code: 4". It happens everytime I open Spotify. Can...
Music Fan
Hi, So I'm logging on to my university public wi-fi, which works fun to browse the internet, stream etc. However, when I open Spotify it's always offline and it comes up with a m...
Arun2kv
Music Fan
2638 Views
4 replies
0 likes
Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... It just sits there with a circle revolving but no pro...
Regular
Spotify was working fine until a couple of days ago when it stopped downloading songs. My internet connection is fine because I can play songs but when I hit the button to keep for off line use... I...
Carina
Community Legend
1066 Views
6 replies
0 likes
