Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
201006 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUnited Kingdom, EnglandDeviceSony Xperia XZ PremiumOperating SystemOreo My Question or IssueFor months now my car controls do not work with spotify anymore. I have a brand new MINI Cooper since a year ago and for roughly 6 months fr...
Newbie
Plan Premium Country United Kingdom, England Device Sony Xperia XZ Premium Operating System Oreo My Question or Issue For months now my car controls do not work with spotify anymore....
849 Views
0 replies
0 likes
Good afternoon, guys. I have a problem in my Spotify's Android app. Before anything, I want you to know that I'm peruvian and I get the error message in Spanish, but I'm translating it so you can help me sooner. The problem is that when I try to play...
Visitor
...t didn't work. I have a Spotify Premium account and my phone is a Sony Xperia E4G with Kitkat 4.4.4. I hope you can help me. I'm going to let you an image where you can see this message in S...
1386 Views
0 replies
0 likes
I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify.The widget works fine when playing music etc. until I close Spotify from the square button next to the home button. When I do this, the al...
Newbie
I currently use a Xperia Z3 running Android 5.0.2. I have used the home screen widget since I first got Spotify. The widget works fine when playing music etc. until I close Spotify from the s...
k2u
Regular
4090 Views
2 replies
2 likes
Could anybody help me in trying to solve my Xperia Z3 issue?Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save songs and will continue to redownload them after reopenin...
Newbie
Could anybody help me in trying to solve my Xperia Z3 issue? Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save s...
Bwear
Casual Listener
923 Views
2 replies
0 likes
After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone help me with this problem?
Casual Listener
After a few seconds hearing a song, the music stops for a seconds or so and then goes on, but the sound has changed drastically. After the stop of the music the highs are more emphasised. Can anyone ...
Daniel
Community Legend
1257 Views
7 replies
0 likes
Big problems with connection. Every time my Xperia Z2 is turning of the screen the Spotify connection is lost. Sometimes when I am jumping forward in the main play screen the connection is lost. When it is back online the previous songvis shown as pl...
Gig Goer
Big problems with connection. Every time my Xperia Z2 is turning of the screen the Spotify connection is lost. Sometimes when I am jumping forward in the main play screen the connection is lost. W...
703 Views
0 replies
0 likes
Ok, I have tried *everything possible* to get Spotify to save to my Samsung Grade 1 Class 10 64GB Evo Micro SDHC Memory Card. I've searched the forums no-end to get it working. I have formatted the card via the phone, cleared the cache/data from Spot...
Music Fan
Ok, I have tried *everything possible* to get Spotify to save to my Samsung Grade 1 Class 10 64GB Evo Micro SDHC Memory Card. I've searched the forums no-end to get it working. I have...
Daniel
Community Legend
984 Views
1 replies
0 likes
Any plans on supporting the wristband recently released for the Xperia devices? Well, most android phones can use it but it would be immensely helpful if spotify would work with it.
Casual Listener
Any plans on supporting the wristband recently released for the Xperia devices? Well, most android phones can use it but it would be immensely helpful if spotify would work with it.
Merik
Community Legend
1642 Views
1 replies
3 likes