Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
196216 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid Oreo My Question or IssueAs was stated in the title, I closed Spotify after I got through my morning routine only to have it stay on in the background and stay in my pu...
Visitor
...topped Spotify from running and removed it from my notification bar, but it still remained. How do I close Spotify when I'm ready to close it so that it doesn't gobble up my data, my battery, and my memory?
685 Views
0 replies
0 likes
Plan: PremiumCountry: United States DeviceAmazon Fire HD 8 (6th Generation)Operating SystemFire OS 5 (Android Derived) My Question or Issue According to my settings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs thou...
Newbie
...ettings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs though I have saved songs to my library and I have downloaded songs before. I read in another thread that S...
Katerina
Spotify Legend
6169 Views
1 replies
0 likes
PlanPremium DeviceHonor 7Operating SystemAndroid My Question or Issue Why Spotify use a lot of my internal storage without any downloaded songs?
Newbie
Plan Premium Device Honor 7 Operating System Android My Question or Issue Why Spotify use a lot of my internal storage without any downloaded songs?
Loxer
Community Legend
1017 Views
1 replies
0 likes
Hello together,I am new to Spotify. Just recently switched from Deezer ...I am using Spotify mainly via Android devices.First thing I recognized is, that you cannot limit spotify in collecting cache data or deleting it, without losing all your offlin...
Newbie
...f creating a certain cache memory, but without any kind of limitation Spotify will flood my internat / as well as the external memory (SD card when chosen as memory) quite fast. And this certainly s...
Jauza
Music Fan
1869 Views
1 replies
0 likes
Help! Why is that I cant open the app after reinstalling. It says no storage area found, but I have a lot of space available in my samsung tablet.
Newbie
Help! Why is that I cant open the app after reinstalling. It says no storage area found, but I have a lot of space available in my samsung tablet.
osornios
Spotify Star
447 Views
1 replies
0 likes
Hi, i need some help When I start the application appears in the notification bar " memory did not found " and there is black screen. any idea that can happen? This began to give after the last update . My Phone LG G4 H815
Casual Listener
Hi, i need some help When I start the application appears in the notification bar " memory did not found " and there is black screen. any idea that can happen? This began to give a...
spagnone
Casual Listener
1709 Views
1 replies
0 likes
I have Spotify downloaded to my SD card(17+ GB). I moved it from my internal memory. After doing so, all my offline content (the max 3,333) was not available. Tried everything. Ultimately had to re-download all of it to my device, again. It takes up ...
Visitor
I have Spotify downloaded to my SD card(17+ GB). I moved it from my internal memory. After doing so, all my offline content (the max 3,333) was not available. Tried everything. Ultimately had to re-d...
793 Views
0 replies
0 likes