Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and similar settings show they are unavailable. I have uninstalled and reinstal...
Casual Listener
2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just got a Note 9 and when I go to the app settings to adjust the quality of downloads and...
CK0y0TE
Visitor
27774 Views
3 replies
0 likes
PlanPremiumCountrySingaporeDeviceSamsung Galaxy Note 9Operating SystemAndroid 9My Question or IssueMusic keeps pausing when phone sleeps. After playing, it randomly pauses as well. Please help!
Visitor
Plan Premium Country Singapore Device Samsung Galaxy Note 9 Operating System Android 9 My Question or Issue Music keeps pausing when phone sleeps. After playing, it randomly pauses as well. ...
Petya
Community Legend
2358 Views
3 replies
4 likes
Plan PremiumCountryUSADeviceNote 9 Operating SystemPieMy IssueSince Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses function until phone manually unlocked and Spotify opened and play pressed in Spotify app.
Casual Listener
Plan Premium Country USA Device Note 9 Operating System Pie My Issue Since Pie update, if music is paused on lockscreen for more than 15 seconds, headset button loses fun...
bbrooksby
Casual Listener
930 Views
2 replies
0 likes