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Topics with Label: PC

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5655 Views

0 replies

7 likes

  • 5655 Views
  • 0 replies
  • 7 likes

Superuser Contribution cant turn off widget when listen music on pc

PlanPremiumCountryHungaryDevice(Poco F3)Operating System(Xiaomi HyperOS) My Question or IssueWhen i play music on my PC, I see an annoying widget on my phone lockscreen. Can't turn it off.

Casual Listener

Plan Premium Country Hungary Device (Poco F3) Operating System (Xiaomi HyperOS)   My Question or Issue When i play music on my PC, I see an annoying widget on my phone lockscreen. C...

Yeti419Hun

Casual Listener

660 Views

3 replies

0 likes

Android
lockscreen
PC
Widget
  • 660 Views
  • 3 replies
  • 0 likes

How to disconnect computer's Spotify from phone?

PlanPremiumCountryUSADeviceMoto Z2Operating SystemAndroid 9 My Question or IssueI just noticed that my phone's notification bar, and lock screen, suddenly started showing what I was listening to on my laptop, and that I could control my computer's mu...

Newbie

Plan Premium Country USA Device Moto Z2 Operating System Android 9   My Question or Issue I just noticed that my phone's notification bar, and lock screen, suddenly started showing wha...

AdamDamon

Spotify Star

2101 Views

1 replies

2 likes

laptop
PC
phone
  • 2101 Views
  • 1 replies
  • 2 likes

Superuser Contribution Getting local files to work on your mobile (2020 Edition)

I am starting a new topic for getting local files working on mobile devices as it's just taken me a good 3 hours to get a few songs that were ALREADY ON MY PHONE to work in the spotify app.It's good to see that you guys haven't fixed this, when there...

Music Fan

...aving an "Import local music" option on the mobile app, you will need to transfer these files to your PC (Makes sense right?) So first thing you obviously need to do is, connect your phone to your PC...

gaRRycaRRyer

Newbie

2198 Views

3 replies

1 likes

Android
firewall
local files
Mobile
Music
Offline Access
PC
  • 2198 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Crashing on all my Devices (PC & Android)

My Question or IssueHey there! I've been a Spotify subscriber for a year now and I've always had this problem where the app occasionally crashes after ~45 seconds using the app. This happens on ALL my devices (I've tried two computers and an android ...

Casual Listener

...alaxy 9+, Razerblade Stealth 2017, Custom-build PC)   Operating Systems Windows 10 & Android 10.0

CarlosE

Spotify Legend

2348 Views

7 replies

0 likes

all
Android
Crash
crashing
multiple devices
PC
Spotify
spotify crashing
Windows 10
  • 2348 Views
  • 7 replies
  • 0 likes

Local Files Won't Play On Android

PlanPremiumCountryUSA DeviceAndroid LG Operating SystemWindows My Question or IssueHi! I've been using Spotify on my phone for years, and I have Premium. Until now, local files that I put on my computer transferred over to my phone just fine after co...

Visitor

...ow, local files that I put on my computer transferred over to my phone just fine after connecting the two to the wifi at the same time. I just bought a new computer (moved from Mac to PC) and the l...

358 Views

0 replies

0 likes

Local files not downloading
Mac
PC
Phone app
  • 358 Views
  • 0 replies
  • 0 likes

Spotify randomly changes playlist.

Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in. PlanPremiumCountryUSDevicePixel3 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Qu...

Casual Listener

Select a playlist, playlist starts a few seconds in music and play are completely different, nothing that I have selected before or have shown interest in.  Plan Premium Country US Devi...

Emilia_8

Community Legend

573 Views

1 replies

0 likes

Android
PC
pixel3
  • 573 Views
  • 1 replies
  • 0 likes

Spotify starts automatically after being force stopped

PlanPremiumCountryFiDeviceOnePlus 6Operating SystemAndroid 10 My Question or IssueFor a long time I have force stopped Spotify on my phone to prevent it displaying persistent notification when I listen to music on PC. Now it seems that Spotify won't ...

Regular

...ersistent notification when I listen to music on PC. Now it seems that Spotify won't stay stopped but starts itself automatically. This is very annoying.   If you can't make it an option in Spotify A...

809 Views

0 replies

0 likes

Android
automatic start
Force Stop
PC
  • 809 Views
  • 0 replies
  • 0 likes

Ruined Song/Album Organisation

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...

Gig Goer

Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my ...

483 Views

0 replies

1 likes

Android
Indexing
iphone
Music
Organisation
PC
  • 483 Views
  • 0 replies
  • 1 likes

Favorited Songs/Albums on PC won't sync to Android

PlanFreeCountryUnited StatesDevicesAndroid S7, PC LaptopOperating SystemWindows 10 My Question or IssueHello there, I'm having an issue here. Whenever I favorite an entire album on my PC, it simply won't show up on my Android. However, when I individ...

Newbie

Plan Free Country United States Devices Android S7, PC Laptop Operating System Windows 10   My Question or Issue Hello there, I'm having an issue here. Whenever I favorite an entire a...

450 Views

0 replies

0 likes

PC
S7
  • 450 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why to use "Spotify connect" if doesn't save the same song history?

PlanFree/PremiumCountry MXDevicePc and AndroidOperating System My Question or Issue I don't know if there's a solution to choose to not connect to other dispositives while using Spotify from Pc. I can't stop it from connecting to my phone and vice ve...

Visitor

Plan Free/Premium Country  MX Device Pc and Android Operating System     My Question or Issue   I don't know if there's a solution to choose to not connect to other d...

TomLegend

Spotify Legend

1004 Views

3 replies

0 likes

Android
PC
Windows
Windows 10
Windows 10 Creator
  • 1004 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Music is not syncing

PlanFreeCountryPortugalDeviceXiaomi Redmi 5 and Chrome Browser (PC)Operating SystemAndroid 7.1.2 with MIUI 9.6.3.0 My Question or Issue I have a problem that my music is not syncing in my devices. I put the screenshots down below (Attachments) to you...

Casual Listener

Plan Free Country Portugal Device Xiaomi Redmi 5 and Chrome Browser (PC) Operating System Android 7.1.2 with MIUI 9.6.3.0   My Question or Issue  I have a problem that my music i...

Alfredo

Roadie

2313 Views

3 replies

0 likes

Android
bug
Music
not
PC
problem
  • 2313 Views
  • 3 replies
  • 0 likes

Chromecast audio only visible if I use my tablet

To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first connect chromecast audio on my Nexus tablet. The chromeca...

Regular

To play spotify using the new chromecast audio I use my Windows PC, a Nexus 7 tablet or my Moto G-2015 phone. But I only can find and control chromecast on my Windows PC or my phone if I first c...

inky-dinky

Regular

3446 Views

19 replies

2 likes

Android
PC
  • 3446 Views
  • 19 replies
  • 2 likes

Solved!! Premium Issue

Hi Spotify,I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot: Why are you charging me another bill to renew my premium subscription? For all I know i'm subscribed ...

Casual Listener

Hi Spotify, I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot:   Why are you charging me an...

ljaramilla

Casual Listener

1078 Views

2 replies

0 likes

PC
Premium help
Premium Marketing
  • 1078 Views
  • 2 replies
  • 0 likes

Spotify Connect on my android stops playback on other platforms

I love the idea behind spotify connect, but the implementation fails for me. Every couple of minutes my playback just stops and switches to something random in that same playlist. forcing me to hit play again and listen to a different song. At that s...

Casual Listener

I love the idea behind spotify connect, but the implementation fails for me.   Every couple of minutes my playback just stops and switches to something random in that same playlist. forcing ...

oolafson

Newbie

2148 Views

6 replies

7 likes

Android
Connect
iOS
osx
PC
  • 2148 Views
  • 6 replies
  • 7 likes

Android does not detect PC in Deices

My PC detects my Android but not the reverse.  Please help.

Casual Listener

My PC detects my Android but not the reverse.  Please help.

Peter__

Community Legend

709 Views

1 replies

0 likes

Android App
devices
PC
  • 709 Views
  • 1 replies
  • 0 likes