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Topics with Label: mobile network

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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60543 Views
  • 68 replies
  • 26 likes
  • 60543 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28365 Views
  • 5 replies
  • 0 likes
  • 28365 Views
  • 5 replies
  • 0 likes

Spotify stops playing every minute in mobile network mode

PlanPremiumCountry GermanyDeviceHuawei P8 LiteOperating SystemAndroid 6.0 My Question or IssueMy Spotify App is stopping the music play constantly during mobile network mode (no problems whatsoever when I'm using wifi).It stops playing approx. once e...

  • Casual Listener
  • Plan Premium Country  Germany Device Huawei P8 Lite Operating System Android 6.0   My Question or Issue My Spotify App is stopping the music play constantly during mobile network ...
  • Noah
  • Spotify Star
  • 1168 Views
  • 3 replies
  • 0 likes
  • mobile network
    stops playing music
  • 1168 Views
  • 3 replies
  • 0 likes

'No Internet connection available' with 4G mobile network

PlanPremiumCountryU.S.A. DeviceOnePlus 5 Operating SystemAndroid Oreo My Question or IssueApp works just fine on wifi but as soon as I switch to my mobile network, it displays 'No Internet connection available'. Anything other than Spotify uses my mo...

  • Newbie
  • Plan Premium Country U.S.A.  Device OnePlus 5  Operating System Android Oreo   My Question or Issue App works just fine on wifi but as soon as I switch to my mobile netw...
  • 590 Views
  • 0 replies
  • 1 likes
  • 4G
    Andorid
    mobile network
    Offline Access
  • 590 Views
  • 0 replies
  • 1 likes