Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
NormalAverage
Newbie
233206 Views
149 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremium FamilyCountryCanadaDeviceGoogle Pixel 7Operating SystemAndroid 13 My Question or IssueI switched from a free plan to a Premium Family plan to try to solve my problem of Alexa not finding my created playlist, but the problem still exists.I...
Music Fan
...roblem of Alexa not finding my created playlist, but the problem still exists. I can play the playlist if I simply use the Spotify app on my phone or desktop. I have renamed the playlist several times t...
AC1943
Music Fan
1281 Views
6 replies
0 likes
My Question or IssueMy Echo Dot is not visible in the Spotify app. I can start playing anything on the echo using voice and then use the Spotify app on my phone as a remote control. But I'm not able to start/resume playback on the Echo Dot directly f...
Casual Listener
My Question or Issue My Echo Dot is not visible in the Spotify app. I can start playing anything on the echo using voice and then use the Spotify app on my phone as a remote control. But I'm not abl...
Novy
Moderator
1132 Views
5 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung S9+Operating SystemAndroid Oreo My Question or IssueHi my name ist Thomas.I created a Playlist called "klausthomas"i want that alexa when i say "Alexa, READ"I created a Routine.First he dimm the light and then h...
Casual Listener
Plan Premium Country Germany Device Samsung S9+ Operating System Android Oreo My Question or Issue Hi my name ist Thomas. I created a Playlist called "klausthomas" i want that alexa...
598 Views
0 replies
0 likes
PlanPremiumCountry US DeviceGalaxy Note 10 plus and S9 PlusOperating SystemAndroid 9 My Question or IssueApp version 8.5.21.754 betaWhen you choose Echo from the Spotify Connect menu stays stuck on connecting. Tried to unlink Spotify from Alexa app a...
Roadie
...potify Connect menu stays stuck on connecting. Tried to unlink Spotify from Alexa app and relinking multiple times
ooblix
Casual Listener
7472 Views
11 replies
0 likes