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Topics with Label: Connection issues on app

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6165 Views

0 replies

7 likes

  • 6165 Views
  • 0 replies
  • 7 likes

Superuser Contribution Can't open menus on downloaded songs

PlanFree/PremiumCountryUnited statesDeviceGalaxy s9+Operating SystemAndroid 10 My Question or Issue The menu will not open on songs when I have them downloaded to my phone and have service but it just keeps saying "Go online to see menu". A downloade...

Casual Listener

Plan Free/Premium Country United states Device Galaxy s9+ Operating System Android 10   My Question or Issue   The menu will not open on songs when I have them downloaded to my p...

Mihail

Spotify Legend

728 Views

3 replies

0 likes

Connection issues on app
connection problems
downloaded songs
downloaded songs won't play
Menu broken
  • 728 Views
  • 3 replies
  • 0 likes

Spotify will NOT 'Go Online' on Nexus 5 with 6.0

For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it connect. Is anyone else running into this?

Casual Listener

For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it conn...

652 Views

0 replies

0 likes

connection
Connection issues on app
marshmallow
nexus
Nexus 5
  • 652 Views
  • 0 replies
  • 0 likes

App won't work when connected to wifi

Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it closing and restarting by its self. It's very frust...

Visitor

Every time I am connected to wifi or 4g the app plays for a few seconds and closes. I've tried reinstalling and on off etc but the only way I can listen to music is when in airplane mode with out it ...

475 Views

0 replies

0 likes

close
Connection issues on app
Help me!
  • 475 Views
  • 0 replies
  • 0 likes