Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryBrazilDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Pie My Question or IssueEvery week in a random night my Spotify app simply changes the storage location from the SD Card to the Device Storage. I already tried reinstalling t...
Visitor
Plan Premium Country Brazil Device Samsung Galaxy S8 Plus Operating System Android Pie My Question or Issue Every week in a random night my Spotify app simply changes the storage loc...
OmerLevy
Music Fan
1157 Views
2 replies
1 likes
PlanPremiumPaísArgentinaDispositivoMoto G20Sistema operativoAndroid 11 Mi pregunta o problemaHola! hace tiempo descargue varias de mis playlists, pero cuando pongo modo offline o no tengo conexion no me deja reproducir y no entiendo cual es el proble...
Casual Listener
Plan Premium País Argentina Dispositivo Moto G20 Sistema operativo Android 11 Mi pregunta o problema Hola! hace tiempo descargue varias de mis playlists, pero cuando pongo modo offli...
Yordan
Moderator
577 Views
1 replies
0 likes
Basically as mentioned in title. Not sure what actually triggers the files to go "missing" (I use inverted commas because its not really missing - read below), but it usually happens after the phone restarts (on its own when battery is depleted, or w...
Newbie
Basically as mentioned in title. Not sure what actually triggers the files to go "missing" (I use inverted commas because its not really missing - read below), but it usually happens after the phone ...
Ivan
Spotify Legend
6707 Views
4 replies
0 likes
PlanPremiumCountry IndonesiaDeviceMotorola Moto MOperating SystemAndroid Nougat My Question or IssueSo I downloaded songs for offline uses but there are some songs that failed to download it will play the song but not fully so it's just stuck at cert...
Newbie
Plan Premium Country Indonesia Device Motorola Moto M Operating System Android Nougat My Question or Issue So I downloaded songs for offline uses but there are some songs that ...
SergioDavid
Roadie
880 Views
1 replies
0 likes
There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an update on this topic for more than a year from Spotify ...
Newbie
There's a large community here (777 votes to be exact based on an old post) that would like downloadable capabilities for playlists on Android Smart Watches. But we have not heard any form of an upda...
user-removed
Not applicable
840 Views
1 replies
0 likes
Do the Daily Mix playlists use offline songs when they're available, or do they stream all songs by default, regardless of offline availability?
Music Fan
Do the Daily Mix playlists use offline songs when they're available, or do they stream all songs by default, regardless of offline availability?
Daniel
Community Legend
4005 Views
1 replies
0 likes
I may be stupid but I was playing at a party last night and I was unable to play my offline playlists.Each playlist had the green symbol to show they were downloaded; however, when I clicked into the list it previously stated "Available offline" at t...
Newbie
I may be stupid but I was playing at a party last night and I was unable to play my offline playlists. Each playlist had the green symbol to show they were downloaded; however, when I clicked into t...
Joe
Community Legend
725 Views
1 replies
0 likes
Hi, I use spotify Premium on my Samsung Galaxy S2+. A few weeks ago a new album was released from some Artists I like. I can't play the songs when im offline. I downloaded them multiple times but it ended with the same result. The album is called " H...
Casual Listener
Hi, I use spotify Premium on my Samsung Galaxy S2+. A few weeks ago a new album was released from some Artists I like. I can't play the songs when im offline. I downloaded them multipl...
jakob_mohr
Casual Listener
731 Views
2 replies
0 likes
Hi guys, This is a 2 part problem 1. For some reason when I save an album it automatically starts to download. 2. When I toggle the download button on and off the songs never get deleted. I know this because the songs will still have the green icon i...
Casual Listener
Hi guys, This is a 2 part problem 1. For some reason when I save an album it automatically starts to download. 2. When I toggle the download button on and off the songs nev...
Kompart23
Casual Listener
3034 Views
2 replies
0 likes
Hi, i was seeing the space in my phone and i realized that "something" was taken like 5gb of space. when i started to see the memory of my phone i discovered that those 5gb were all the offline songs from spotify, but i have the app installed in my s...
Casual Listener
Hi, i was seeing the space in my phone and i realized that "something" was taken like 5gb of space. when i started to see the memory of my phone i discovered that those 5gb were all the offl...
Ciafe7
Casual Listener
15297 Views
7 replies
0 likes