The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
242393 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremium CountryUKDeviceGalaxy S10Operating System? My Question or IssueAudio on phone keeps automatically pausing no matter what i am listening to, playlist, podcast etc. All at strange inconsistent intervals - no matter if the app is open or whe...
Newbie
Plan Premium Country UK Device Galaxy S10 Operating System ? My Question or Issue Audio on phone keeps automatically pausing no matter what i am listening to, playlist, podca...
Eni
Moderator
671 Views
1 replies
1 likes
PlanPremiumCountryAustraliaDevice(Samsung Galaxy 9)Operating System(Android Oreo) My Question or Issue When I open a song link from Facebook messenger, the original song that was playing in the apps album art (shuffle previous pause/play next repeat ...
Casual Listener
...he original song that was playing in the apps album art (shuffle previous pause/play next repeat window) is frozen and doesn't change when playing another song even though I can change tracks. All t...
Jeremy
Spotify Legend
1038 Views
2 replies
0 likes
Hello. My wife and I both purchased a ZTE Obsidian with Android 5.1.1 a couple of weeks ago. They work great, no problems at all - except for Spotify. Pretty randomly (sometimes when I open spotify, sometimes in the middle of a song, sometimes when s...
Casual Listener
...as completely frozen. Tried a reinstall twice (on both phones) and tried moving cache location to the phone to see if this helps - all without improvement. What am I doing wrong here??
Daniel
Community Legend
1689 Views
5 replies
0 likes