Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: country

Labels

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67533 Views
  • 68 replies
  • 26 likes
  • 67533 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28936 Views
  • 5 replies
  • 0 likes
  • 28936 Views
  • 5 replies
  • 0 likes

Changing country killed my Spotify settings

Hello, I'm Italian and work in the Netherlands.I always travel through the two countries many times (like weekends in Italy and working days in the Netherlands).I used to have my Spotify Premium since like 2 years working always correctly.I was regis...

  • Casual Listener
  • ...orking. So I checked on my phone and I found that was logged out and was impossible to login. Than I made a search on the Internet, and I found I had to change the country in my account. That ok, I c...
  • dacasanovat
  • Newbie
  • 1166 Views
  • 4 replies
  • 0 likes
  • country
    Premium
  • 1166 Views
  • 4 replies
  • 0 likes

Solved!! App not available in Play Store

Hi, I live in Portugal and I have dowloaded the Spotify app manually from m.spotify.com. I want to install it from the Play store so I can use the auto-update feature, but it won't let me. It says "This item isn't available in your country". Any idea...

  • Casual Listener
  • ...et me. It says "This item isn't available in your country". Any idea what this could be?
  • TecnoInnovador
  • Casual Listener
  • 13742 Views
  • 3 replies
  • 0 likes
  • country
    play store
  • 13742 Views
  • 3 replies
  • 0 likes

Cannot Download on Android because "Not Available in your Country" Error Message

Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to download the Spotify App on my Android system I always ge...

  • Casual Listener
  • Spotify is available in my country - Nicaragua (Central America). I use Spotify with no problem on Windows and Apple computers and it is growing in popularity in the cities. But, when I try to d...
  • 672 Views
  • 0 replies
  • 0 likes
  • Android
    available
    Cannot
    country
    message
    not
    Spotify
  • 672 Views
  • 0 replies
  • 0 likes

Others can't add music to collaborative playlist

Hi So I made my Spotify account when I was in the US and I currently work in Mexico. My workgroup in Mexico wanted to make a collaborative playlist so I made it and told them to add their music. At first they could not find it until I linked it direc...

  • Newbie
  • Hi   So I made my Spotify account when I was in the US and I currently work in Mexico. My workgroup in Mexico wanted to make a collaborative playlist so I made it and told them to add their mu...
  • 695 Views
  • 0 replies
  • 0 likes
  • collaborative
    country
    mexico
    US
  • 695 Views
  • 0 replies
  • 0 likes

Using Spotify premium in a country that spotify is not available in?

Hello all, I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to play any of my songs (but I was on a free account then) and ...

  • Newbie
  • Hello all,   I'm making a month-long trip to Sri Lanka and was wondering whether I'd be able to access my downloaded songs while I'm there. The last time I went to Sri Lanka I was not able to ...
  • TucPass
  • Casual Listener
  • 798 Views
  • 1 replies
  • 0 likes
  • country
    Premium
  • 798 Views
  • 1 replies
  • 0 likes

Who can i use a giftcard in other countries ?

I bought a spotifygiftcard in the netherlands now im in france and cant use it. What can I do

  • Newbie
  • I bought a spotifygiftcard in the netherlands now im in france and cant use it. What can I do
  • kbrooksc
  • Community Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • country
    Gift Card
  • 590 Views
  • 1 replies
  • 0 likes

Spotify not available in my country error on new phone

Hi, I got myself a new phone yesterday. Now i am trying to install spotify, which i already use for a couple of years, but it won't download because it says it is not available in my country. I live in Holland and it should be available. I think the ...

  • Newbie
  • Hi,   I got myself a new phone yesterday. Now i am trying to install spotify, which i already use for a couple of years, but it won't download because it says it is not available in my country...
  • MattSuda
  • Spotify Star
  • 902 Views
  • 1 replies
  • 0 likes
  • country
    Not Available
  • 902 Views
  • 1 replies
  • 0 likes

Music from wrong country/nationality in Radio

My account and profile are all localized to Norway, and my IP address is local with no proxy or other rerouting. Yet, when starting any kind of radio station on my Android, a Samsung Galaxy S4, the first song will be English and along the lines of wh...

  • Newbie
  • My account and profile are all localized to Norway, and my IP address is local with no proxy or other rerouting.   Yet, when starting any kind of radio station on my Android, a Samsung Galax...
  • Joe
  • Community Legend
  • 660 Views
  • 1 replies
  • 0 likes
  • country
    localization
    nationality
    Radio
  • 660 Views
  • 1 replies
  • 0 likes