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Topics with Label: support

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1467 Views

0 replies

6 likes

  • 1467 Views
  • 0 replies
  • 6 likes

Superuser Contribution Why is support such trash? Why can i not report a problem *immediately*, in-app??

PlanPremiumCountryUSDeviceS10+Operating SystemAndroid My Question or IssueI spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This needs to be in the app itself. It's insanely unclear how to even get to this ...

Casual Listener

Plan Premium Country US Device S10+ Operating System Android   My Question or Issue I spent ten minutes trying to find out how to open a ticket with you guys. That's ridiculous. This n...

Elena

Moderator

678 Views

1 replies

2 likes

bug
Help
report
support
  • 678 Views
  • 1 replies
  • 2 likes

Superuser Contribution Volume slider on tablet will not link to the slider on the spotify app

PlanPremiumCountryCanadaDeviceGeneric car tabletOperating SystemAndroid 9 My Question or IssueHello there I am noticing an issue with the in app volume slider. It is on the connect page but while listening on a local device. I notice when I am on my ...

Casual Listener

Plan Premium Country Canada Device Generic car tablet Operating System Android 9   My Question or Issue Hello there I am noticing an issue with the in app volume slider. It is on the c...

Ivan

Spotify Legend

631 Views

3 replies

0 likes

Help
support
  • 631 Views
  • 3 replies
  • 0 likes

It is too difficult to give feedback

PlanPremium familyCountryMalaysia DeviceMate 20 proOperating System Android Oreo My Question or IssueHello I just spent 10 minutes trying to get help with a frustrating issue on spofity. I tried last when the issue happened last month as well, but I ...

Casual Listener

Plan Premium family Country Malaysia  Device Mate 20 pro Operating System  Android Oreo   My Question or Issue Hello   I just spent 10 minutes trying to get help ...

osornios

Spotify Star

735 Views

1 replies

2 likes

Feedback
Help
support
  • 735 Views
  • 1 replies
  • 2 likes

"playback failed" message

Free US Blu Energy XL Android 5.1 I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.

Visitor

  Free    US    Blu Energy XL Android    5.1   I was listening to a playlist and a video was gonna play. But it said "playback failed" and it froze.&n...

544 Views

0 replies

0 likes

Android
Spotify
support
  • 544 Views
  • 0 replies
  • 0 likes

Superuser Contribution App Force Closes

PlanPremiumCountry United StatesDevice(Samsung Galaxy Note Operating System(Android 8.0.0) My Question or Issue My Spotify app closes randomly. Why, I'm not sure. I'll be listening to music for about 15 mins, then all of a sudden....the app will forc...

Regular

...ot sure.  I'll be listening to music for about 15 mins, then all of a sudden....the app will force close.  Here because Spotify doesn't have tech support like any other normal company.

Billy-J

Spotify Star

1388 Views

9 replies

1 likes

Android Support
Spotify Support
support
  • 1388 Views
  • 9 replies
  • 1 likes

Search is offline, while the rest of the app works???

PlanPremiumCountry USADeviceSamsung Galaxy Note 8 REV1.0Operating SystemAndroid 8.0.0 My Question or Issue When I access the search function on mobile data and try searching a song or artist, it always returns that I'm "offline". I'm able to access H...

Newbie

Plan Premium Country  USA Device Samsung Galaxy Note 8 REV1.0 Operating System Android 8.0.0   My Question or Issue  When I access the search function on mobile data and try ...

Billy-J

Spotify Star

1301 Views

1 replies

0 likes

Android
bug
Help
Search
support
  • 1301 Views
  • 1 replies
  • 0 likes

Solved!! Help! - Spotify crashes immediately after starting

Hi!I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems.However, Spotify simply won't start anymore - I expect after an automatic update. When I try to start Spotif...

Casual Listener

...round the fact that there is no support channel for paying customer? Don't get me wrong; I am happy this forum with many active users even exists , but it sure doesn't feel right that you cannot drop y...

DJuninho312

Newbie

33108 Views

39 replies

1 likes

broken
support
  • 33108 Views
  • 39 replies
  • 1 likes

Android App - Frustrating and Useless

Hi,In my experience the app gets more unstable and buggy with each update. After the latest update the app is simply unusable.When pressed skip, the song transitions are now handled with a 3 second delay where both the previous and next song overlap ...

Regular

...nfortunately 😕 P.S- Rockstars and people of the copy-pasting kind; PLEASE don't post the 'Magical Android Troubleshooting' Link that I seem to find in every other support post. I've tried every one of t...

674 Views

0 replies

0 likes

Help please
support
  • 674 Views
  • 0 replies
  • 0 likes

This song is not available

Hi!Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have.My phone (Android) has that playlist downloaded for offline us...

Newbie

Hi! Today I was using my iPad and I found out that the new track of Dimitri Vegas & Like Mike was released (Stay a while). I listened to it there and then I added it to the playlist I have. My ...

368 Views

0 replies

0 likes

Android
Song not available
stream
support
  • 368 Views
  • 0 replies
  • 0 likes

thumbs down

I like spotify but why do songs that get things down on the radio play again like five minutes later. That and the radio in general just doesn't really work that good, it's matches a bunch of junk i don't like to my stations and repeats a ton.Are the...

Regular

I like spotify but why do songs that get things down on the radio play again like five minutes later. That and the radio in general just doesn't really work that good, it's matches a bunch of junk i ...

travis3997

Casual Listener

740 Views

2 replies

1 likes

support
  • 740 Views
  • 2 replies
  • 1 likes