Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
196225 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 16, One UI 8.0Spotify App version9.1.24.1739My IssueWhen you start a playlist, etc and it adds songs to the queue, you are shown clear or edit, if you press edit an...
Newbie
...dds songs to the queue, you are shown clear or edit, if you press edit and select the first song thats next in the queue and press move up, it just duplicates the song, not sure if that's intended o...
Novy
Moderator
453 Views
2 replies
0 likes
I have a playlist with 2,500 songs that I like to leave shuffled and listen to across multiple sessions, however, lately it's been losing my spot in the queue and starting each session 10~20 songs prior to where I stopped. At first I thought it was a...
Casual Listener
I have a playlist with 2,500 songs that I like to leave shuffled and listen to across multiple sessions, however, lately it's been losing my spot in the queue and starting each session 10~20 songs p...
AlejaR
Moderator
220 Views
1 replies
0 likes
PlanPremium DuoCountryPolandDeviceXiaomi 11T Pro Operating SystemAndroid 14 / Xiaomi HyperOS My Question or IssueHi there! For about 1-2 weeks I have a problem with playing podcasts episodes offline. I used to do that all the time without issue. Now,...
Regular
...ctually offline the player gets stuck. I mean, if I have some episodes queued, when one ends player goes to the next but doesn't play it. And it doesn't skip to the next - just gets stuck at the 0:00 m...
Jamesypop
Casual Listener
1321 Views
8 replies
0 likes
PlanPremiumCountry DeviceMotorola G72Operating SystemAndroid 13 My Question or IssuePreviously I could just move songs from my queue that I'd like to hear first to the top of my queue, and there was a seperate section of temporarily queued songs that...
Casual Listener
Plan Premium Country Device Motorola G72 Operating System Android 13 My Question or Issue Previously I could just move songs from my queue that I'd like to hear first to the t...
Yordan
Moderator
584 Views
2 replies
0 likes
You already had the Feature to delete Single items in the queue by selecting them with tapping on the Image and then delete it (or more selected) from queue over trashbin icon. Please add it to the New UI also PlanPremiumCountry DeviceSony Xperia 1 V...
Newbie
You already had the Feature to delete Single items in the queue by selecting them with tapping on the Image and then delete it (or more selected) from queue over trashbin icon. Please add it to the N...
ribezaz
Spotify Star
545 Views
1 replies
1 likes
When start playing for instance the 5. song of a playlist, the songs 1 - 4 are automatically filled on top of the queue, instead of continuing with the 6. song. Android 12
Regular
When start playing for instance the 5. song of a playlist, the songs 1 - 4 are automatically filled on top of the queue, instead of continuing with the 6. song. Android 12 &n...
MihailY
Moderator
566 Views
1 replies
0 likes
I use the play queue a lot, and I've noticed some problems in the new "Up next" version. If the same song appears several times in the queue, and I check one of them and select "remove", then all occurrences disappear.
Casual Listener
I use the play queue a lot, and I've noticed some problems in the new "Up next" version. If the same song appears several times in the queue, and I check one of them and select "remove", then all o...
Dian
Spotify Legend
620 Views
2 replies
1 likes
Plan - PremiumCountry - United StatesDeviceFiio M9 I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lite a try. However, I can't seem to find any information on whether the lite vers...
Regular
...treaming and downloads? Also, is there a way to access the queue in Spotify Lite? I see there is a way to add songs to the queue, but can't find a way to actually view it.
Alex
Spotify Legend
3297 Views
3 replies
1 likes
Plan: FamiliarCountry: Dominican RepublicDevice: Essential Phone Ph-1Operating System: Android 10 My Question or IssueFor some reason I can't see my Spotify Queue on the mobile.Spotify version 8.7.42.943 but before was in the latest beta version and ...
Music Fan
Plan: Familiar Country: Dominican Republic Device: Essential Phone Ph-1 Operating System: Android 10 My Question or Issue For some reason I can't see my Spotify Queue on the mobile....
AndresM
Moderator
3144 Views
5 replies
0 likes
Spotify has moved the queue Button from the bottom right of the now playing screen. Now it's a two step process to get to my queue, which I use constantly. Is this from a new update? Why is Spotify making the user interface less user friendly? How ca...
Newbie
Spotify has moved the queue Button from the bottom right of the now playing screen. Now it's a two step process to get to my queue, which I use constantly. Is this from a new update? Why is Spotify m...
Cscape
Visitor
13266 Views
14 replies
28 likes
PlanStudent DeviceGoogle Pixel 3 My Question or Issue I RECOGNIZE THAT PEOPLE HAVE ALREADY MENTIONED THIS BUT ITS ABSOLUTELY RIDICULOUS THAT YOU'RE NOT CONSIDERING THIS RIGHT NOW. I REALLY DON'T THINK IT WOULD TAKE MUCH AT ALL TO ADD SWIPE TO QUEUE F...
Casual Listener
...IGHT NOW. I REALLY DON'T THINK IT WOULD TAKE MUCH AT ALL TO ADD SWIPE TO QUEUE FOR ANDROIDS. I SAW SOMEONE ELSE SAY HOW MUCH IS APPLE PAYING YOU. HONESTLY. AND WAY TO MARK ALL OF THESE AS DUPLICATES. T...
MattSuda
Spotify Star
780 Views
1 replies
0 likes
PlanPremiumCountryTurkeyDeviceXiaomi Redmi Note 9 ProOperating SystemAndroid 11 My Question or IssueFirst of all I would like to express this gladly that I have been using Spotify for more than 5 years and haven't faced any major issue so far. I spen...
Casual Listener
...potify for years now on, I just can't find any ground on why you insist on not implementing the swipe to add to queue gesture for android. This crucial request has been stated since previous articles b...
MattSuda
Spotify Star
1958 Views
2 replies
5 likes
iPhone users have had swipe to queue for years whilst Android users are stuck with having to long press, wait for the menu to appear and then click 'add to queue'. I can see a suggestion from 2015 asking for this which was marked as 'not right now', ...
Newbie
iPhone users have had swipe to queue for years whilst Android users are stuck with having to long press, wait for the menu to appear and then click 'add to queue'. I can see a suggestion f...
MattSuda
Spotify Star
3316 Views
2 replies
15 likes
Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem visible anywhere. The queue function itself works (I can...
Regular
Using Spotify Premium on Chromebook Desktop app (not Web) - and I cannot seem to find the queue list anywhere - normally on Android mobile it is a three line / hamburger menu. This doesn't seem v...
CarlosE
Spotify Legend
1874 Views
1 replies
0 likes
PlanPremiumDeviceGoogle Pixel 3aOperating SystemAndroid 11 My Question or IssueI don't quite understand how the queue is supposed to work. Essentially, I expected to work like a playlist, where I can see all songs in the queue, and switch between the...
Newbie
Plan Premium Device Google Pixel 3a Operating System Android 11 My Question or Issue I don't quite understand how the queue is supposed to work. Essentially, I e...
AyuTheHuman
Composer
744 Views
1 replies
1 likes
PlanStudent premiumCountryNew ZealandDeviceOppo Find X2 LiteOperating SystemAndroid 10My Question or IssueI cannot press the queue button on my spotify mobile, the button is there on the bottom right corner but it's grey and doesn't do anything when ...
Visitor
Plan Student premium Country New Zealand Device Oppo Find X2 Lite Operating System Android 10 My Question or Issue I cannot press the queue button on my spotify mobile, the button is there o...
665 Views
0 replies
0 likes
PlanPremiumCountryUSDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssuePreviously to view my queue I would click on the currently playing banner on the bottom of the screen, then the three dots on the top right, and a button to view my q...
Regular
Plan Premium Country US Device Google Pixel 3 Operating System Android My Question or Issue Previously to view my queue I would click on the currently playing banner on the bottom o...
bbchops
Casual Listener
15044 Views
5 replies
0 likes
PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...
Newbie
Plan Free/Premium Country United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I am unable to edit the queue or see upcoming songs in a...
alexvilla
Regular
1185 Views
2 replies
0 likes
Wieso habt ihr die Warteschlange entfernt? Das war das nützlichste Feature bei Spotify! Wie will man nun seine Lieder in der Warteschlange checken? Als ob das weglassen dieses Feature, die App besser macht. Eher schlechter.Bitte wieder einfügen! Plan...
Casual Listener
Wieso habt ihr die Warteschlange entfernt? Das war das nützlichste Feature bei Spotify! Wie will man nun seine Lieder in der Warteschlange checken? Als ob das weglassen dieses Feature, die App besser...
YREEFBOI
Newbie
1809 Views
2 replies
2 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or IssueEvery time I restart Spotify, the play queue resets to the same songs not to the songs that should come after the last song I played before I closed it...
Casual Listener
Plan Premium Country United States Device Google Pixel 3a Operating System Android 10 My Question or Issue Every time I restart Spotify, the play queue resets to the same songs not t...
Ultimatum21614
Casual Listener
2211 Views
4 replies
0 likes