Help - Android

Topics with Label: Troubleshooting

Superuser Contribution Removing tracks in playlist skips the current song

PlanPremium FamilyCountryUnited Kingdom (England)DeviceSamsung Galaxy S22Operating SystemAndroid 14 (Upside Down Cake) My Question or IssueI put a couple of random tracks from a playlist into my queue. While playing them, I chose to edit the playlist...

Trialia

Casual Listener

Plan Premium Family Country United Kingdom (England) Device Samsung Galaxy S22 Operating System Android 14 (Upside Down Cake) My Question or Issue I put a couple of random tracks fro...

2024-10-20 1:29:40 PM

2024-10-21 2:36:51 PM

Joan

Moderator

478 Views

1 replies

0 likes

Android

Android 14

Now playing

Playlists

Samsung

skip

Troubleshooting

478 Views
1 replies
0 likes

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

PlanFree/PremiumCountryUnited StatesDevicePixel 6 Pro and Pixel 5Operating SystemAndroid 12 My Question or IssueSo, I have tried clean installing Spotify, clearing the cache and this does not help. I have tested this with an iPhone 11 and it works ju...

aster4

Newbie

Plan Free/Premium Country United States Device Pixel 6 Pro and Pixel 5 Operating System Android 12 My Question or Issue So, I have tried clean installing Spotify, clearing the cache ...

2022-08-20 10:38:13 PM

2022-08-21 10:52:26 PM

OscarDC

Moderator

933 Views

1 replies

0 likes

Nissan

Troubleshooting

933 Views
1 replies
0 likes

Solved!! Malware from spotify app after new update

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has been quarantined and is coming from the spotify app. As a safety pre...

BlackRose2335

Casual Listener

Hey, Ever since my Spotify app updated to version 8.7.48.1062 (today), I got a notification from my anti-virus software (Eset) that a malware or trojan (TrojanDropper.Agent.KBA) has be...

2022-07-20 8:48:28 PM

2022-07-21 12:08:22 PM

BlackRose2335

Casual Listener

5639 Views

3 replies

3 likes

Android

malware

Troubleshooting

Update

5639 Views
3 replies
3 likes

Superuser Contribution Spotify app keeps crashing

PlanPremiumCountrySerbiaDeviceSamsung Galaxy A50Operating SystemAndroid 10 My Question or IssueI have tried everything - a clean reinstall, clearing the cache and data, logging in and out, reaching out to SpotifyCares on Twitter, they weren't any hel...

angggj

Casual Listener

Plan Premium Country Serbia Device Samsung Galaxy A50 Operating System Android 10 My Question or Issue I have tried everything - a clean reinstall, clearing the cache and da...

2021-01-15 10:27:02 PM

2021-02-02 11:33:14 AM

Blingblaow

Composer

1657 Views

6 replies

2 likes

Android

Crash

Troubleshooting

1657 Views
6 replies
2 likes

Superuser Contribution 'New releases' category showing only 2 albums

PlanPremiumCountryCroatiaDeviceSony Xperia XZ PremiumOperating SystemAndroid 9My Question or IssueVersion 8.5.66.1002 of app installed. When I go to 'Search > New Releases > New albums & singles' the section only shows 2 albums and I can't scroll fur...

TimeAmpala

Gig Goer

Plan Premium Country Croatia Device Sony Xperia XZ Premium Operating System Android 9 My Question or Issue Version 8.5.66.1002 of app installed. When I go to 'Search > New Releases > N...

2020-07-15 9:35:05 AM

2020-12-04 2:43:41 PM

TimeAmpala

Gig Goer

1788 Views

8 replies

1 likes

Android

Android App

function

NEW ALBUMS

New albums & singles

New singles

Troubleshooting

1788 Views
8 replies
1 likes

Superuser Contribution Artist radio doesn't work

PlanPremiumCountryRussiaDevicePixel 3 and iPhone XSOperating SystemAndroid 11 My Question or IssueI can't play any artist radio on my phone (both android and iphone) - "playlist not found" appears. On my desktop app everything works. I tried to reins...

user-removed

Visitor

Plan Premium Country Russia Device Pixel 3 and iPhone XS Operating System Android 11 My Question or Issue I can't play any artist radio on my phone (both android and iphone) - "playl...

2020-09-19 9:22:14 AM

2020-10-18 2:16:18 PM

Alex

Spotify Legend

896 Views

3 replies

0 likes

Radio

Troubleshooting

896 Views
3 replies
0 likes

Fire HD 8 for Kids - Spotify music randomly stops playing

I have a Fire HD 8 for Kids and I downloaded Spotify to play lullabies overnight. Recently it has been stopping at random tracks, and when I open the Spotify app, I can see the play button. *Power saving mode has been turned off already, and all of t...

rheggy_uy

Casual Listener

I have a Fire HD 8 for Kids and I downloaded Spotify to play lullabies overnight. Recently it has been stopping at random tracks, and when I open the Spotify app, I can see the play button. ...

2020-04-17 4:47:17 PM

2020-05-31 7:11:56 AM

rheggy_uy

Casual Listener

2072 Views

4 replies

1 likes

Android

Fire hd 8

Spotify music

spotify stops playing

Troubleshooting

2072 Views
4 replies
1 likes

Random pause issue (Android 7.0 on Samsung S6)

Premium planItalySamsung Galaxy S6 (Android 7.0 and phone kept up-to-date)Spotify version: 8.5.51.941 Dear Sir or Madam,I've been a premium Spotify user for over a year on my S6 and never had issues until now.Now Spotify randomly stops playing music:...

Bravide

Casual Listener

Premium plan Italy Samsung Galaxy S6 (Android 7.0 and phone kept up-to-date) Spotify version: 8.5.51.941 Dear Sir or Madam, I've been a premium Spotify user for over a year ...

2020-04-01 6:08:26 PM

2020-04-09 10:09:47 PM

Bravide

Casual Listener

947 Views

2 replies

1 likes

Android

pause

shooting

trouble

Troubleshooting

947 Views
2 replies
1 likes

Songs are greyed out but still playable

Premium, US, Samsung note 10+I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable.I have a playlist specifically for downloading local files and roughly half are in this state.

samPi0314

Newbie

Premium, US, Samsung note 10+ I have multiple local files synced to my phone, they play when I select them but playlists skip them as if they're unavailable. I have a playlist specifically for down...

2020-01-21 7:32:22 AM

466 Views

0 replies

0 likes

Troubleshooting

466 Views
0 replies
0 likes

Spotify Mobile not playing when I hit "play"

PlanPremiumCountryUSADeviceSamsung Galaxy S9Operating SystemAndroid Oreo My IssueWhen I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap the play button, it turns into a pause button, and it will sit there for a minut...

laceyfails

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S9 Operating System Android Oreo My Issue When I turn on Spotify (mobile) and try to play a song/ podcast, it will not play. I tap...

2019-08-06 2:50:05 PM

2019-08-28 3:44:55 PM

laceyfails

Casual Listener

2129 Views

2 replies

0 likes

Android

android oreo

Galaxy S9

Premium

Troubleshooting

2129 Views
2 replies
0 likes

Spotify Connect no Control over Music After connecting

PlanPremiumCountryGermanyDeviceXiaomi A2 LiteOperating SystemAndroid 9 Pie My Question or IssueThis Bug has been going on for a few weeks now. After I connect to a wifi streaming device (Denon AVR–X1500H or Chrome Cast) the song starts playing on the...

Quuupe

Newbie

Plan Premium Country Germany Device Xiaomi A2 Lite Operating System Android 9 Pie My Question or Issue This Bug has been going on for a few weeks now. After I connect to a wi...

2019-07-20 11:51:09 AM

542 Views

0 replies

0 likes

Chrome cast

Spotify connect remote

Troubleshooting

542 Views
0 replies
0 likes

When i try to play the music in my local files it plays too fast.

PlanPremiumCountryMéxicoDeviceLG-210gOperating SystemAndroid 5.1 My Question or IssueHi, I've this problem since last year and because of that i can't listen properly any of my local files. The music plays but, it plays with a very fast time, which d...

CocoFam

Casual Listener

Plan Premium Country México Device LG-210g Operating System Android 5.1 My Question or Issue Hi, I've this problem since last year and because of that i can't listen properly any of ...

2019-06-07 3:17:08 AM

512 Views

0 replies

1 likes

Android 5.1.1

local songs crash

Troubleshooting

512 Views
0 replies
1 likes

Cannot search for artists or go to artists' pages.

PlanPremium FamilyCountryUSA DeviceOnePlus 5Operating SystemAndroid 9 Pie My Question or Issue:Whenever I search for an artist, the results do not include the artist themselves, only playlists featuring the artists, or songs from them . Additionally,...

Raresense

Casual Listener

Plan Premium Family Country USA Device OnePlus 5 Operating System Android 9 Pie My Question or Issue: Whenever I search for an artist, the results do not include the artist t...

2019-04-11 4:52:09 PM

2019-04-11 5:30:08 PM

Raresense

Casual Listener

1419 Views

6 replies

3 likes

artist

search artists

Troubleshooting

1419 Views
6 replies
3 likes

an ad that won't 'dismiss' off the daily mix playlist screen

PlanFreeCountryUSDeviceSamsung Galaxy S9Operating SystemAndroid There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listening to it. And I try clicking "dismiss" but the background changes sometimes but you still...

user-removed

Visitor

Plan Free Country US Device Samsung Galaxy S9 Operating System Android There is an ad blocking the screen when I'm trying to look at my daily mix playlist while listenin...

2019-04-11 10:43:19 AM

663 Views

0 replies

2 likes

Ads freezing app

Android

Troubleshooting

663 Views
0 replies
2 likes

Solved!! Music keeps getting deleted as Andriod phone syncs everyday

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid Oreo My Question or IssueHi peeps, my music keeps getting downloaded everyday. When looked at my offline devices, I noticed that my andriod devices is synced every day unlike my windows ...

Arkim

Casual Listener

Plan Premium Country India Device Samsung M30 Operating System Android Oreo My Question or Issue Hi peeps, my music keeps getting downloaded everyday. When looked at my offline ...

2019-04-05 4:00:17 AM

2019-04-06 7:34:57 AM

Arkim

Casual Listener

1055 Views

2 replies

0 likes

Troubleshooting

1055 Views
2 replies
0 likes

Synchronized files no longer recognized

PlanPremiumCountryFrance DeviceSony xperia z3 compactOperating SystemAndroid 6.0.1 My Question or IssueIm using Spotify (currently version 8.4.97.807) on a Sony Xperia Z3 compact . This old phone do not have any SIM card, im using it for music and co...

Franci77

Casual Listener

Plan Premium Country France Device Sony xperia z3 compact Operating System Android 6.0.1 My Question or Issue Im using Spotify (currently version 8.4.97.807) on a Sony ...

2019-04-02 2:35:33 PM

2019-04-02 2:37:08 PM

Franci77

Casual Listener

508 Views

1 replies

0 likes

synchronization

Troubleshooting

508 Views
1 replies
0 likes

Solved!! Missing Repeat button

Recently downloaded spotify and I love it, but I noticed that the andriod app on my chromebook is different than the one on my Moto 6 play in that there is no repeat single track button. I've looked around and it sttaes to look inside the ... Of the ...

JayKingPlays

Newbie

2019-03-26 5:17:35 PM

2019-03-26 5:23:45 PM

Nico

Community Legend

1264 Views

1 replies

0 likes

repeat

Repeat one

Troubleshooting

1264 Views
1 replies
0 likes

Solved!! Songs' pictures aren't showing in the main menu

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as "Today Is The Day", "New Releases", "Just for you", "Jump ba...

Danny_03

Newbie

Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as...

2019-02-10 5:44:57 PM

2019-02-12 5:01:05 PM

Amadán

Casual Listener

1122 Views

1 replies

0 likes

Account

Troubleshooting

1122 Views
1 replies
0 likes

Playback keeps stopping

PlanPremiumCountry USDeviceNote 8Operating SystemAndroid version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happening for several days and not sure what the cause is. I'm connected to my soundbar via b...

Mmaccou

Casual Listener

Plan Premium Country US Device Note 8 Operating System Android version 8 My Question or Issue When listening to a song, the playback will randomly stop. It's been happeni...

2018-07-24 4:24:55 PM

2018-10-03 6:53:25 PM

NatMat283

Casual Listener

70558 Views

13 replies

50 likes

Troubleshooting

70558 Views
13 replies
50 likes

Spotify does not work with Google Home, Google Mini, or Google Chromecast

Spoiler (Highlight to read) Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes a track might start to play and...

chadmius

Casual Listener

...ine: TuneIn, Google Music, Rocket Player mp3s. This has been a consistent problem with Spotify's apparent incompatibility with Google Home. I've tried all the regular troubleshooting resetting a...

2018-05-20 4:17:01 PM

2018-06-23 8:47:55 PM

bshogeman

Newbie

10456 Views

7 replies

3 likes

Chromecast Google Home

Chromecast stuttering

Current issue

Troubleshooting

10456 Views
7 replies
3 likes

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Topics with Label: Troubleshooting

Forum Posts

Superuser Contribution Removing tracks in playlist skips the current song

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

Solved!! Malware from spotify app after new update

Superuser Contribution Spotify app keeps crashing

Superuser Contribution 'New releases' category showing only 2 albums

Superuser Contribution Artist radio doesn't work

Fire HD 8 for Kids - Spotify music randomly stops playing

Random pause issue (Android 7.0 on Samsung S6)

Songs are greyed out but still playable

Spotify Mobile not playing when I hit "play"

Spotify Connect no Control over Music After connecting

When i try to play the music in my local files it plays too fast.

Cannot search for artists or go to artists' pages.

an ad that won't 'dismiss' off the daily mix playlist screen

Solved!! Music keeps getting deleted as Andriod phone syncs everyday

Synchronized files no longer recognized

Solved!! Missing Repeat button

Solved!! Songs' pictures aren't showing in the main menu

Playback keeps stopping

Spotify does not work with Google Home, Google Mini, or Google Chromecast

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Topics with Label: Troubleshooting