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What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryFranceDeviceSamsung Galaxy 9+Operating SystemAndroid Oreo My Question or IssueWhen I launch the app while connected on WiFi (or connect to WiFi while using the app) streaming of the current played song often stop and/or trying to na...
Casual Listener
...sing the app) streaming of the current played song often stop and/or trying to navigate in menus doesn't work (an alert asking me to go online appears after a few seconds) I know my Internet connection...
Mario
Spotify Legend
781 Views
1 replies
0 likes
PlanPremiumCountrySwedenDeviceGalaxy Note 9Operating SystemAndroid 10 My Question or IssueMy issue is that Spotify often drops internet connection even though I am connected and other apps such as Tidal is working. When disconnected the app requires ...
Regular
Plan Premium Country Sweden Device Galaxy Note 9 Operating System Android 10 My Question or Issue My issue is that Spotify often drops internet connection even though I am c...
375 Views
0 replies
0 likes
PlanPremiumCountryCzech RepublicDeviceXiaomi Redmi Note 8 ProOperating SystemAndroidMy Question or IssueHi,I am using Spotify for long time already. Including in my car via Bluetooth. Few weeks ago I noticed an issue that Spotify didn't start automat...
Visitor
...luetooth. Few weeks ago I noticed an issue that Spotify didn't start automatically in my car via Bluetooth connection (even though my phone was connected to the car and possible to make calls). There was n...
636 Views
0 replies
0 likes
Premium user here on a Samsung Galaxy S10 plus. Whenever I play music from a playlist via Spotify connect on my Bose soundtouch 20, it works. But when I play a song via 'artist' or 'album' it disconnects every time. Very annoying!So I can only play t...
Visitor
Premium user here on a Samsung Galaxy S10 plus. Whenever I play music from a playlist via Spotify connect on my Bose soundtouch 20, it works. But when I play a song via ...
Ellak
Casual Listener
899 Views
1 replies
0 likes
PlanFreeCountryUS DeviceMoto Z Droid PlayOperating SystemAndroid 8.0.0 My Question or IssueI've been listening to Spotify via Bluetooth in a 2015 Toyota Prius for a few weeks, suddenly it no longer plays audio when connected, only a second of the son...
Regular
Plan Free Country US Device Moto Z Droid Play Operating System Android 8.0.0 My Question or Issue I've been listening to Spotify via Bluetooth in a 2015 Toyota Prius ...
krbroadfoot
Regular
30339 Views
9 replies
10 likes
PlanPremiumCountry FranceDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueI can't load album details, it just loads forever. Clicking on "view album" when playing a song or directly clicking an album in my discoveries trigger this. LT...
Newbie
Plan Premium Country France Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue I can't load album details, it just loads forever. Clicking on "view album" whe...
CKapasa
Casual Listener
10442 Views
6 replies
7 likes
PlanPremiumCountry AustraliaDeviceSamsung Note 8Operating SystemAndroid Version: 8.0.0 Spotify Version: 8.4.63.584 armV7 My Question or Issue My Spotify App is seemingly unable to stay connected to the internet. Steps tried to fix issue: I've uninsta...
Casual Listener
...appening again. Even though the app is telling me that it is offline due to a lack of internet connection, I can still access playlists that I have recently used but not downloaded for offline play....
Jose_M
Spotify Star
1372 Views
3 replies
0 likes
Every time I search for a song on Spotify mobile, it says im still in offline Mode and I should go online. We have got a great Internet connection at home, what should not be the reason. GreetingsPlanPremiumCountry GermanyDeviceSamsung Galaxy S7 Edge...
Casual Listener
Every time I search for a song on Spotify mobile, it says im still in offline Mode and I should go online. We have got a great Internet connection at home, what should not be the reason.&n...
SergioDavid
Roadie
724 Views
1 replies
1 likes
On 2 devices - 1 connected to just wifi, and another connected to Verizon LTE and wifi, both cannot connect to Spotify Online. My saved tracks play, but I cannot search or play non-saved tracks.
Newbie
On 2 devices - 1 connected to just wifi, and another connected to Verizon LTE and wifi, both cannot connect to Spotify Online. My saved tracks play, but I cannot search or play non-saved tracks. ...
MattSuda
Spotify Star
580 Views
1 replies
0 likes
For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it connect. Is anyone else running into this?
Casual Listener
For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it c...
655 Views
0 replies
0 likes
Hi, I have problem with Spotify app on my Android phone. I can't connect to service via WiFi. All other apps are working. I tried fresh install, but I can't even log in. When I turn WiFi off, everything works fine. After logging in over mobile data a...
Newbie
...verything works fine. After logging in over mobile data and turning WiFi on, Spotify stops working. Where can be a problem? Are there any specific requirements for connection?
Daniel
Community Legend
880 Views
1 replies
0 likes
