Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryTürkiyeDeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueSpotify has been freezing last couple days so I decided to update. However, podcast and playlist section disappeared from library. There are only 5 section...
Newbie
...odcast and playlist section disappeared from library. There are only 5 sections respectively; suggestions for you, stations(radio), songs, albums, artists I tried followings; Restarted d...
Petya
Community Legend
999 Views
1 replies
0 likes
Samsung Galaxy S8 running Nougat (7.0).The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for Spotify, and notifications on for my lock screen.What gi...
Newbie
Samsung Galaxy S8 running Nougat (7.0). The Spotify controls disappear from my lock screen if I pause the track I'm listening to. I have power saving turned off for Spotify, notifications on for S...
mkstvns
Regular
12739 Views
3 replies
1 likes
Ok, here's the deal... Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE. On my case, it all started with an update, when, on my Galaxy S7 Edge - Android Marshmallow, the app made some crackling noises during songs. Sin...
Regular
Ok, here's the deal... Ever since somewhere in june the Android Spotify app has turned to utter GARBAGE. On my case, it all started with an update, when, on my Galaxy S7 Edge - Andr...
Joe
Community Legend
2401 Views
8 replies
0 likes
So i've been following and downloaded all song from some user playlist, and notice the songs of playlist is changing everyday. Sometimes they adding or removing songs from their playlist.My question, where are my downloaded songs from that playlist??...
Casual Listener
...My question, where are my downloaded songs from that playlist?? Everytime they changed their playlist song, the song disappear and notice my storage is still keep it (because i check the used s...
kucinku
Casual Listener
735 Views
2 replies
0 likes
I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out the $1 premium trial and I don't feel compelled to r...
Casual Listener
I was listening to my music offline and decided to take a nap for about an hour. I restart the app and 90% of my music vanished. I'm on a trip and can't download all of them ago. Decided to try out t...
Ursidaeus
Casual Listener
687 Views
2 replies
0 likes
