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Topics with Label: s9

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5840 Views

0 replies

7 likes

  • 5840 Views
  • 0 replies
  • 7 likes

Superuser Contribution Spotify doesn't start on Samsung S9

PlanPremiumCountryPoladnDeviceSamsung Galaxy S9 - SM-G960FOperating SystemAndroid 10 / OneUI 2.1 After the factory reset of the phone Spotify doesn't start.I have try all the suggestion - disable the batery optymalization- allowing storage- allowing ...

Casual Listener

Plan Premium Country Poladn Device Samsung Galaxy S9 - SM-G960F Operating System Android 10 / OneUI 2.1  After the factory reset of the phone Spotify doesn't start. I have try all t...

Elena

Moderator

1394 Views

3 replies

0 likes

Android
Android 10
s9
  • 1394 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue Malfunction in Playlist Radio

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy 9Operating SystemAndroid OreoMy Question or Issue I am unable to edit the queue or see upcoming songs in any playlist radio on my device, or from the podcast screen. This is, unfortunately, mo...

Newbie

Plan Free/Premium Country  United States Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue  I am unable to edit the queue or see upcoming songs in any...

alexvilla

Regular

1023 Views

2 replies

0 likes

Android
broken
playlist radio
podcast
queue
s9
Samsung
samsung galaxy s9
  • 1023 Views
  • 2 replies
  • 0 likes

Spotify stops playing randomly (S9, Android 10)

Premium PlanPolandSamsung Galaxy 9 (Android 10, phone kept up-to-date)Spotify version: 8.5.49.973Hey guys, I've had Spotify for over a year on my S9 and never had issues until now. I've noticed it randomly stops playing musing (pauses a track while p...

Regular

Premium Plan Poland Samsung Galaxy 9 (Android 10, phone kept up-to-date) Spotify version: 8.5.49.973 Hey guys,  I've had Spotify for over a year on my S9 and never had issues u...

dreamlike

Regular

1083 Views

2 replies

2 likes

Android
pause
s9
stops
  • 1083 Views
  • 2 replies
  • 2 likes

Galaxy S9 music cuts in and out repeatedly. Factory reset didn't work.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

778 Views

0 replies

1 likes

Freezing
music cutting out
s9
SPINING CIRCLE
  • 778 Views
  • 0 replies
  • 1 likes

Samsung S9 - Spotify not recognizing Wi-Fi

Plan: PremiumCountry: Canada Device: Samsung Galaxy 9Operating System: not sure My previous phone (Samsung Galaxy S6) had Spotify and I was able to stream content only when connected to Wi-Fi. I upgraded to Premium when I got the S9. I went to Spotif...

Newbie

...nly when connected to Wi-Fi. I upgraded to Premium when I got the S9. I went to Spotify > Settings > Playback > Offline Mode and enabled Offline Mode, but when I navigated out of Settings, the H...

649 Views

0 replies

0 likes

Android
s9
Samsung
  • 649 Views
  • 0 replies
  • 0 likes