Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
When a song is playing and I deactivate shuffle mode, it goes back to the first song in that playlist. It wasn't like that before.It used to play the next song in the regular playlist order. Why is it like that now? It is frustrating. Sometimes a son...
Newbie
When a song is playing and I deactivate shuffle mode, it goes back to the first song in that playlist. It wasn't like that before. It used to play the next song in the regular playlist order. Why is...
Yordan
Moderator
350 Views
1 replies
0 likes
Plan: PremiumCountry: USADevice: Samsung Galaxy S9Operating System: Android 10My Question or IssueSince the May 3 update, in the Android App, if I sort my playlist by most recently added (3 dots->sort playlist->recently added up arrow), the most rece...
Casual Listener
Plan: Premium Country: USA Device: Samsung Galaxy S9 Operating System: Android 10 My Question or Issue Since the May 3 update, in the Android App, if I sort my playlist by most recently a...
SimpleFix
Casual Listener
2079 Views
4 replies
4 likes
Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order .My Spotify software is up to date on my Android.
Visitor
Hello I have noticed that despite having active my Premium account, the shuffle play is always active ( ramdomly the are played) and there is no way to play my songs in order . My Spotify software i...
Mihail
Spotify Legend
799 Views
4 replies
0 likes
PlanPremium CountryAustralia DeviceSamsung Galaxy S8 Car2017 Subaru Impreza Operating SystemWindows 10 My Question or IssueThis is a problem I have had for a long time and it is constantly irritating me. Its not too major but its still worth making a...
Visitor
Plan Premium Country Australia Device Samsung Galaxy S8 Car 2017 Subaru Impreza Operating System Windows 10 My Question or Issue This is a problem...
Peter
Spotify Legend
940 Views
1 replies
0 likes
