Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
217120 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
Plan Free Device Xiaomi Lite 12 Operating System Xiaomi HyperOS My Question or Issue I logged into my account and saw that I can't play a single song and absolutely all playlists a...
vinylshrine
Music Fan
470602 Views
577 replies
40 likes
Playlists work fine. But if open an album or artist page then this error pops up. It works fine on my ipad and Windows laptop, only on my phone does this problem persist. I have tried deleting, clearing all data and then reinstalling multiple times. ...
Newbie
Playlists work fine. But if open an album or artist page then this error pops up. It works fine on my ipad and Windows laptop, only on my phone does this problem persist. I have tried deleting, clear...
Eni
Moderator
2300 Views
1 replies
0 likes
UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I created, both new accounts had no issues using the DJ...
Regular
UPDATE: Spotify Support was unable to fix the problem with my account and verified it wasn't an issue with my devices. I was able to login using their test account and then later a new one which I c...
Westenisme
Visitor
4370 Views
4 replies
2 likes
PlanPremiumCountrySingaporeDeviceHonor X9b 5GOperating SystemMagicOS 8.0 My Question or IssueI've been trying to login to my Spotify account for a while, and looking up many tutorials on how to solve the issue, but most have not helped, so I'm coming...
Visitor
Plan Premium Country Singapore Device Honor X9b 5G Operating System MagicOS 8.0 My Question or Issue I've been trying to login to my Spotify account for a while, and looking up m...
Ivelina
Moderator
1244 Views
1 replies
0 likes
Yesterday, I was presented with a login screen where you need to select your profile while trying to open the app on Google TV. It was a similarly experience like selecting a profile on Netflix. Clicking on my profile picture led to continuous loadin...
Casual Listener
Yesterday, I was presented with a login screen where you need to select your profile while trying to open the app on Google TV. It was a similarly experience like selecting a profile on Netflix. Clic...
Jose_M
Spotify Star
3094 Views
3 replies
0 likes
PlanFree/PremiumCountrymalaysia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)android phone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify app will not allow me to play anything. Everytime I try, a b...
Newbie
...ut did not help. This only happens on 1 account as I tried signing up for a new account and the app worked normally. I would like to get my original account to work again. Pls advise. Thanks.
291 Views
0 replies
0 likes
Someone please help me My spotify wokrs on my laptop but i logged out now On my phone it wont let me play a song or look at my playslists and the playback option is unavailable Whar do i do...
Visitor
Someone please help me My spotify wokrs on my laptop but i logged out now On my phone it wont let me play a song or look at my playslists and the playback option is unavailable Whar do i ...
Eni
Moderator
559 Views
1 replies
0 likes
Dear Spotify Support Team, I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bring this to your attention in the hope that it can be resolved. The lag issue ...
Visitor
Dear Spotify Support Team, I hope this message finds you well. I have been experiencing some frustrating lag issues while using the Spotify app recently, and I wanted to bri...
Elena
Moderator
1479 Views
1 replies
0 likes
PlanPremium StudentCountryGermanyDeviceSamsung Galaxy S20 FEOperating SystemAndroid 11 My Question or IssueI got a new phone and installed the app (as you do). I can't log in with my data, but it works just fine on the browser and the desktop app.The...
Visitor
Plan Premium Student Country Germany Device Samsung Galaxy S20 FE Operating System Android 11 My Question or Issue I got a new phone and installed the app (as you do). I can'...
MafeG
Spotify Legend
780 Views
1 replies
0 likes
PlanFamilyCountryGermanyDeviceSamsung Galaxy S7Operating SystemAndroid 8 My Question or IssueHello,I resently bought a smartphone and installed the spotify app. Wenn i try to logg in, it says that the combination of account and pw does not exisit - t...
Newbie
...ry to logg in, it says that the combination of account and pw does not exisit - the problem: it does exisit and is correct. I can logg in with the same combination online and at other devices (laptop &a...
Novy
Moderator
650 Views
1 replies
0 likes
I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the app again, deleting app data and cache, giving all ...
Casual Listener
I use Spotify Premium, things were going good till March 2020, post that it is not working on Mobile Data, works great with Wifi though. I have tried almost all the possible solution, installing the ...
Tommzy
Visitor
31167 Views
8 replies
5 likes
PlanFreeCountryNZDevice Samsung Galaxy 9Operating SystemWindows 10 My Question or IssueI can login to spotify on my laptop, but not my smartphone, using the same email address and password
Music Fan
Plan Free Country NZ Device Samsung Galaxy 9 Operating System Windows 10 My Question or Issue I can login to spotify on my laptop, but not my smartphone, using the same email a...
Alex
Spotify Legend
656 Views
1 replies
0 likes
Hallo!Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab.Es kommt dann die Meldung "Spotify wird wiederholt beendet".Alle Versuche, Cache leeren, deinstallieren-neu installieren... hilft nichts. Das komische, wenn sich jemand anderes an mei...
Regular
Hallo! Die Spotify-App stürzt sofort nach Anmeldung immer wieder ab. Es kommt dann die Meldung "Spotify wird wiederholt beendet". Alle Versuche, Cache leeren, deinstallieren-neu installieren... h...
Ver
Spotify Legend
7589 Views
15 replies
1 likes
PlanFreeCountryMalaysiaDevicePocophone F1Operating SystemAndroid 10 My Question or IssueI can't add any songs to any of my playlist. I've tried restarting and reinstalling the app, but both methods doesn't work.
Casual Listener
Plan Free Country Malaysia Device Pocophone F1 Operating System Android 10 My Question or Issue I can't add any songs to any of my playlist. I've tried restarting and reinstalling th...
Billy-J
Spotify Star
1570 Views
5 replies
0 likes
PlanPremiumCountryCanadaDeviceGalaxy A5 (2017)Operating SystemAndroid Oreo My Question or IssueI've been randomly logged off my spotify account on my android phone 2 times now and when I try to log back in, it says "You're Offline, Please Check Your ...
Casual Listener
Plan Premium Country Canada Device Galaxy A5 (2017) Operating System Android Oreo My Question or Issue I've been randomly logged off my spotify account on my android phone 2 times n...
Guido
Spotify Legend
817 Views
1 replies
0 likes
Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as "Today Is The Day", "New Releases", "Just for you", "Jump ba...
Newbie
Always when I open the Spotify app on my Android device (which is Samsung with Android Oreo), in the main menu don't appear some of the songs pictures as recommendations of Spotify; such as...
Amadán
Casual Listener
1307 Views
1 replies
0 likes
Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recently added songs, and everything seems to be ok, but ...
Newbie
Hello, so I saved a few hundred songs, but when I look at them in the "Songs" section (which I saved), they appear in my old order, and I respectively put them in the new order, which shows me recent...
502 Views
0 replies
0 likes
PlanPremiumCountryNew Zealand DeviceSamsung S7 edge, maccook 2015Operating Systemandroid oreo, el capitan My Question or Issue For about an month my account says it's offline. I can browse music so it is gathering online info. Anything I try search c...
Casual Listener
...onth my account says it's offline. I can browse music so it is gathering online info. Anything I try search comes up saying I'm offline or if I'm listening and try 'go to artist' the o...
Clwatsnn
Casual Listener
897 Views
2 replies
1 likes
Hello.I have been thinking about spotify premium but now i'm so triggered so i dont want it anymore.I've been trying to log in into andoid app for two hours and still nothing. I tried facebook- unable to log in.I triend usernam and password- unable t...
Regular
Hello. I have been thinking about spotify premium but now i'm so triggered so i dont want it anymore. I've been trying to log in into andoid app for two hours and still nothing. I tried facebook- u...
user-removed
Not applicable
2911 Views
2 replies
0 likes
Hallo liebe Community, Habe mein Smartphone auf den Werkszustand zurückgesetzt und Spotify daher neu installieren müssen. Seither muss ich mich jedesmal neu anmelden wenn ich die App öffne... Dieses Problem hatte ich vorher nicht. Weiß jmd wie ich da...
Newbie
Hallo liebe Community, Habe mein Smartphone auf den Werkszustand zurückgesetzt und Spotify daher neu installieren müssen. Seither muss ich mich jedesmal neu anmelden wenn ich die App öffne.....
4454 Views
0 replies
7 likes