Cannot login on Google TV

[Bart88]

Yesterday, I was presented with a login screen where you need to select your profile while trying to open the app on Google TV. It was a similarly experience like selecting a profile on Netflix. Clicking on my profile picture led to continuous loading cycle and it never loaded in my profile.

Since then I've tried reinstalling apps on both my phone and Chromecast, clearing out cache and other app data.

When trying to login through the QR on screen, my phone app does recognize that pairing has started, but quickly says the 6-digit connection code is faulty. This step keeps repeating. Connecting through the play menu also doesn't result in pairing. Please assist, unclear how to proceed.

[Jose_M · Accepted solution]

Hello @Bart88!

Thanks for coming to the Spotify Community. I'll try to help you out.

Since you've already tried some troubleshooting steps for your TV, let's see if this is related to your network connection.

I'd suggest you try rebooting your router, disconnect and reconnect both devices and try again.

If this doesn't do the trick, it might also be worth trying to create a hotspot with your phone and connecting to that network instead.

Let me know how it goes!

[Bart88]

Hi Jose_M, 

First of all, thanks for taking the time to reply. 

I've done as you've suggested, as well as the entire cache/ memory deletion. 

For some reason I'm able to connect again!!

I did try today already to connect to my hotspot over 5G, but that didn't result in a fix. 

Really happy it is now working, thanks a lot! 

[Jose_M]

Hello @Bart88!

I'm glad to hear everything's fine now. If you need anything else, you know where to ask.