The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
242341 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Plan: PremiumCountry: Netherlands Device(iPhone SE, Samsung Galaxy S8)Operating System(iOS 12.4.1, Android 9) My Question or IssueHi all, since a week or two I'm experiencing weird issues on my iPhone and my Android phone. I think it has something to...
Casual Listener
Plan: Premium Country: Netherlands Device (iPhone SE, Samsung Galaxy S8) Operating System (iOS 12.4.1, Android 9) My Question or Issue Hi all, since a week or two I...
Paul_dH
Casual Listener
2824 Views
4 replies
0 likes
PlanPremiumCountryUKDeviceXperia A1 & iPhone 6sOperating SystemiOS 12, Android 8/Oreo My Question or IssueWhenever my boyfriend uses our account on his phone, Spotify will launch in my notification bar whether I am using my phone or not. I could be w...
Casual Listener
Plan Premium Country UK Device Xperia A1 & iPhone 6s Operating System iOS 12, Android 8/Oreo My Question or Issue Whenever my boyfriend uses our account on his phone, Spotify w...
Guido
Spotify Legend
897 Views
3 replies
0 likes
Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web?I used to browse my saved/ticked selection of music via albums as I find it's the mos...
Gig Goer
Why did Spotify find it necessary to remove individually saved / ticked songs from being listed in the user library in the album section of all platforms except web? I used to browse my ...
657 Views
0 replies
1 likes
Hi there, When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs through my phone's speakers, through a speaker system via an ...
Regular
...ould be an issue with Spotify's connection to Chromecast, or if it'd be an issue with the Chromecast, or a network issue. I tried using my wife's iPhone to cast the music and the issue persisted (e...
xinux
Casual Listener
7493 Views
13 replies
4 likes
Helle everybody! I recently made the change from iPhone to an android phone and installed spotify (premium account). But since I made the change, everytime I play a song on my phone it stops playing after a few seconds and asks me to play through one...
Newbie
Helle everybody! I recently made the change from iPhone to an android phone and installed spotify (premium account). But since I made the change, everytime I play a song on my phone it s...
701 Views
0 replies
0 likes