Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryTurkeyDeviceRedmi Note 8 ProOperating SystemAndroid 10 My Question or IssueI'm having some problems with the interface. As you can see in the attached image, the play/pause button is a big white circle (I can only briefly see the ic...
Music Fan
Plan Premium Country Turkey Device Redmi Note 8 Pro Operating System Android 10 My Question or Issue I'm having some problems with the interface. As you can see in the attached image...
OscarDC
Moderator
42790 Views
20 replies
0 likes
PlanFree/PremiumCountryUSA DeviceGalaxy S20 FEOperating SystemAndroid ver. 12 My Question or Issue I'm not sure why/when it happened, but today I noticed that the control buttons are rearranged! I've already tried reinstalling spotify, disable the ca...
Newbie
Plan Free/Premium Country USA Device Galaxy S20 FE Operating System Android ver. 12 My Question or Issue I'm not sure why/when it happened, but today I noticed that t...
Imtisangla
Visitor
31016 Views
86 replies
39 likes
PlanPremiumCountrySwitzerlandDeviceOnePlus 8 ProOperating SystemAndroid 11 When I don't use Spotify for some time, I can only play a song if I open the app. Even if the app is still opened in the task manager. Also I disabled all battery optimization...
Regular
Plan Premium Country Switzerland Device OnePlus 8 Pro Operating System Android 11 When I don't use Spotify for some time, I can only play a song if I open the app. Even if the app is ...
ReeCube
Regular
2050 Views
8 replies
0 likes
PlanPremium FamilyCountryGermany DeviceSony Xperia X / Linux LaptopOperating SystemAndroid Oreo / openSUSE Linux 42.3 My Question or IssueHi! I don't understand the rationale why the Android app most of the time shows a big green "Shuffle" play butto...
Regular
Plan Premium Family Country Germany Device Sony Xperia X / Linux Laptop Operating System Android Oreo / openSUSE Linux 42.3 My Question or Issue Hi! I don't understa...
447 Views
0 replies
0 likes
Hi there,I'm trying to start the play button with an intent with tasker.The "NEXT" intent works fine but the "PLAY" intent doesn't work at all.Action: com.spotify.mobile.android.ui.widget.PLAYPackage: com.spotify.musicTarget: broadcast receiverAndroi...
Casual Listener
Hi there, I'm trying to start the play button with an intent with tasker. The "NEXT" intent works fine but the "PLAY" intent doesn't work at all. Action: com.spotify.mobile.android.ui.widget.P...
MyNameIsJuren
Casual Listener
43407 Views
8 replies
0 likes
On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not available'. To test this please visit Spotify Play Button...
Casual Listener
On Android devices browsers, clicking on an embbeded Spotify Play Button should open native Spotify app. However, most times this does not happen because the browser throws an error: 'Page not a...
tawalu
Newbie
3635 Views
3 replies
4 likes
After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the standard play/pause skip and previous (I am currently using premi...
Newbie
After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the stan...
908 Views
0 replies
0 likes
Hey everybody,I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, instead the "right key" menu pops up as you can see in th...
Newbie
Hey everybody, I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, inst...
Joe
Community Legend
695 Views
1 replies
0 likes
I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music.Is there a way to g
Newbie
I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music. Is there a way to g
1000 Views
0 replies
0 likes
