Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
219857 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Since the removal of the "What’s New button" (the bell icon), I have been using the path Home -> Music -> Following to check for new album releases. However, I’ve noticed that the feed is systematically incomplete on mobile devices, especially when i...
Casual Listener
Since the removal of the "What’s New button" (the bell icon), I have been using the path Home -> Music -> Following to check for new album releases. However, I’ve noticed that the feed is s...
Dessi
Moderator
483 Views
7 replies
0 likes
I am a current premium user in the US with multiple, fully-updated Motorola and Samsung Android 11 and 16 devices. 2 major features that incorporate databases in your systems are experiencing pretty significant issues: 1) The music>following menu tha...
Gig Goer
...retty significant issues: 1) The music>following menu that replaced "what's new" will not load on any of my devices regardless of how often I refresh, and I keep getting directed to the same e...
OscarDC
Moderator
346 Views
4 replies
0 likes
when I chose podcast in up "all. music. podcast"(feed) and then following app crashes and closes.
Casual Listener
when I chose podcast in up "all. music. podcast"(feed) and then following app crashes and closes.
Amay
Spotify Star
230 Views
1 replies
0 likes