Help Wizard

Step 1

NEXT STEP

Topics with Label: huawei

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sazid11
  • Visitor
  • 24869 Views
  • 58 replies
  • 22 likes
  • 24869 Views
  • 58 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868841 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868841 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24418 Views
  • 4 replies
  • 0 likes
  • 24418 Views
  • 4 replies
  • 0 likes

Superuser Contribution Screen locks even when Spotify is playing

PlanFree/PremiumCountry DeviceHuawei P30 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy phone always gets locked when Spotify is on. If I'm driving and listening to songs on Spotify, the phone screen doesn't stay un...

  • Music Fan
  • Plan Free/Premium Country   Device Huawei P30 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My phone always gets locked when Spotify i...
  • zoomnclick
  • Music Fan
  • 1257 Views
  • 13 replies
  • 0 likes
  • Android
    huawei
    screen lock
  • 1257 Views
  • 13 replies
  • 0 likes

Superuser Contribution How to download Spotfiy app on new Huawei smartphone?

Hello, How can I download Spotify app on Huawei P40? It's one of the new models which don't use Google services, so instead of Google Play there's an AppGallery.Deezer and Tidal are available, but I can't find Spotify.Are you planning to release it s...

  • Gig Goer
  • Hello,   How can I download Spotify app on Huawei P40? It's one of the new models which don't use Google services, so instead of Google Play there's an AppGallery. Deezer and Tidal are a...
  • sichev
  • Newbie
  • 66428 Views
  • 22 replies
  • 6 likes
  • appgallery
    huawei
  • 66428 Views
  • 22 replies
  • 6 likes

Superuser Contribution Can't operate in Spotify with JBL Tune 225TWS headphone buttons.

Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc... Any suggestions?

  • Visitor
  • Hey Guys I bought JBL Tune 225TWS headphones and using it with Huawei P20, but the controls of the headphones does not work with the Spotify. I can't Play/Pause/ Next song etc...  &n...
  • a3y3
  • Casual Listener
  • 3841 Views
  • 3 replies
  • 0 likes
  • headphones
    huawei
  • 3841 Views
  • 3 replies
  • 0 likes

Volume cannot be set for connected devices

PlanPremiumCountryGermany DeviceHuawei P30 Pro Operating SystemAndroid 10EMUI 10.1.0 My Question or IssueIf I connect to a other device in the network (does not matter if I connect to my Alexas or to my Soundbar it will not allow me most of the time ...

  • Visitor
  • Plan Premium Country Germany  Device Huawei P30 Pro    Operating System Android 10 EMUI 10.1.0    My Question or Issue If I connect to a other device in the n...
  • 340 Views
  • 0 replies
  • 0 likes
  • Android
    bug
    Connected Device
    huawei
    network
    p30 pro
    volume
  • 340 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problems Spotify after Android update

Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then totally shutting down Spotify while trying to open it...

  • Visitor
  • Hi everybody! After the last total (Android) update on my Huawei P20 Lite, I have several issues with my spotify premium. At first, it did not start at all, leaving me with a black screen and then t...
  • Petya
  • Community Legend
  • 1832 Views
  • 1 replies
  • 0 likes
  • Android
    emui
    huawei
    Huawei P20
    Update
  • 1832 Views
  • 1 replies
  • 0 likes

Superuser Contribution Huawei P30 Pro - in UK but Google play says Spotify not available in region

Hi. I am from the UK, my phone was bought in the UK and Google play and Spotify are registered to the UK. However when I try to download Spotify it says its not available le in my region. I have looked online and can't find a silimar issue.HuaweiP30 ...

  • Visitor
  • ...ooked online and can't find a silimar issue. HuaweiP30 pro, free Spotify account, unable to download app from play store.  
  • 1115 Views
  • 0 replies
  • 0 likes
  • Android
    huawei
    p30
    p30 pro
    region
    unavailable
  • 1115 Views
  • 0 replies
  • 0 likes

p20pro: Music starts again after headphones are unplugged

Hey guys, I'm seeking for advice for some strange behaviour of spotify in combination with my Huawei p20pro and Android 9, which lead to some rather uncomfortable situations already...After I enter a library or something I usually unplug my headphone...

  • Newbie
  • Hey guys,   I'm seeking for advice for some strange behaviour of spotify in combination with my Huawei p20pro and Android 9, which lead to some rather uncomfortable situations already......
  • 225 Views
  • 0 replies
  • 0 likes
  • Android
    huawei
  • 225 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify offline downloads repeatedly deleted Huawei p10

I have premium on my Huawei P10. My spotify periodically deletes all of my downloaded songs/playlists/albums and each time I have to redownload everything which takes ages. I've had two Huawei p10s and this has been a problem for both phones. I pay f...

  • Newbie
  • I have premium on my Huawei P10. My spotify periodically deletes all of my downloaded songs/playlists/albums and each time I have to redownload everything which takes ages. I've had two Huawei p10s a...
  • Alfredo
  • Roadie
  • 596 Views
  • 1 replies
  • 1 likes
  • downloads
    huawei
  • 596 Views
  • 1 replies
  • 1 likes

No Eq option on my Huawei p8 lite

I switched from Samsung Galaxy to Huawei p8 lite and while I had the option to use the Eq on my Samsung I don't have that on my Huawei. Anyone else have the same problem or better yet a solution....

  • Newbie
  • I switched from Samsung Galaxy to Huawei p8 lite and while I had the option to use the Eq on my Samsung I don't have that on my Huawei. Anyone else have the same problem or better yet a solution....
  • OttoFrohmader
  • Newbie
  • 10895 Views
  • 2 replies
  • 0 likes
  • Equalizer
    equalizer dont work
    Equalizer help
    Equalizer issues
    huawei
  • 10895 Views
  • 2 replies
  • 0 likes

Huawei Mate 9 automatically resume playing

I m not sure if this situation on other device / brand or not.For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the Spotify resume playing music automatically.How to stop t...

  • Casual Listener
  • I m not sure if this situation on other device / brand or not. For example I pause the spotify music and then i listen to a whatsapp voice msg, and right after the voice message is finished, the S...
  • Joe
  • Community Legend
  • 527 Views
  • 1 replies
  • 0 likes
  • huawei
    mate9
  • 527 Views
  • 1 replies
  • 0 likes

Spotify home screen just shows: An error occurred. Please try again

Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to swedish) Huwaei P8 LiteSpotify version 5.4.0.858Android...

  • Casual Listener
  • Playback works fine but the home screen of the app just says "An error occurred. Please try again" (or rather "Hoppsan, något blev fel. Det fungerade inte. Försök igen." since language is set to sw...
  • Klfb
  • Newbie
  • 1239 Views
  • 5 replies
  • 1 likes
  • Android
    huawei
  • 1239 Views
  • 5 replies
  • 1 likes

Huaweis play controls notification not showing properly

It's not Displaying the play, next and prev buttons properly as seen in the picture.Great update the New menú is better easy access to the options.

  • Newbie
  • It's not Displaying the play, next and prev buttons properly as seen in the picture. Great update the New menú is better easy access to the options.
  • 320 Views
  • 0 replies
  • 0 likes
  • controls
    huawei
    problem
  • 320 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Cannot re-install Spotify app on Android.

Hello.I have looked on FAQ's and forum and cannot find this question already asked.How can I re-install Spotify app so that it recognises my phone, rather than saying email and username already in use.I have Huawei Y360, Android 4.4.2, Build VER. A.I...

  • Casual Listener
  • ...lready in use. I have Huawei Y360, Android 4.4.2, Build VER. A. I Downloaded and installed Spotify app with no issues. But my memory was getting full, installed SD card, rooted and set storage to S...
  • Bigbelliedbob
  • Casual Listener
  • 1333 Views
  • 3 replies
  • 0 likes
  • Android.
    Help
    huawei
    Re-install
    Y360
  • 1333 Views
  • 3 replies
  • 0 likes

Huawei devices - impossible control music via Bluetooth

I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music.Is there a way to g

  • Newbie
  • I'm using Spotify on a huawei Ascend G7 and I can't control the play/pause, next and prevent functions with any Bluetooth device, even if the app is playing music. Is there a way to g
  • 883 Views
  • 0 replies
  • 0 likes
  • Bluetooth problems
    emui
    huawei
    Play Button
  • 883 Views
  • 0 replies
  • 0 likes

Solved!! Urbanears Plattan wireless android problems

Dear spotify community, I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality.However, I have one small problem. My problem is, when I try to use the headphones with spo...

  • Casual Listener
  • ...he next track, the headset just gives me a beep, and nothing else. Volume control works fine.   For clarity, I have an Huawei Honor 4x.    Is there any solution? Thank y...
  • m0p13p
  • Casual Listener
  • 3915 Views
  • 4 replies
  • 0 likes
  • Android
    huawei
    Plattan
    Urbanears
  • 3915 Views
  • 4 replies
  • 0 likes

Solved!! Android app not detected as a music player anymore

Last week i made a factory reset of my phone for another issue. Since then, the Spotify app isn't identified as a music player by my Huawei ascend P6. As a consequence, my headset remote and the remote of my car won't work anymore. Also the audio con...

  • Gig Goer
  • Last week i made a factory reset of my phone for another issue. Since then, the Spotify app isn't identified as a music player by my Huawei ascend P6. As a consequence, my headset remote and the r...
  • Chewiiie
  • Gig Goer
  • 5009 Views
  • 12 replies
  • 0 likes
  • Android 4.4.2
    default player
    huawei
  • 5009 Views
  • 12 replies
  • 0 likes

Audio quality low when using any app

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium.I installed it on my new phone and set the audio quality to high for my downloads. When playing songs while on the home screen it sounds very nice. How...

  • Newbie
  • ...odel: Huawei Honor 4x Android version: 4.2.2 EMUI version: 3.0
  • naimzulkefli
  • Newbie
  • 1994 Views
  • 2 replies
  • 2 likes
  • 4x
    Apps
    audio
    honor
    huawei
    quality
  • 1994 Views
  • 2 replies
  • 2 likes

Spotify App shuts down after some seconds - Huawei G620S

Hi! Since nearly 2 weeks i am not able to open my paid spotify app on my Huawei G620S (maybe after the last update to newest version). When i click on the spotify icon the display goes black for some seconds before it switch back to the app overview....

  • Newbie
  • Hi! Since nearly 2 weeks i am not able to open my paid spotify app on my Huawei G620S (maybe after the last update to newest version). When i click on the spotify icon the display goes black for s...
  • 556 Views
  • 0 replies
  • 0 likes
  • app crashes
    huawei
  • 556 Views
  • 0 replies
  • 0 likes

Solved!! Spotify not working after updating Huawei p7

Hi!Today I updated my Huawei p7 to the latest available system software version (P7-L10V100R001C00B621). The update seems to have caused an issue with Spotify (Premium), which isn't opening anymore. After opening the app the screen turns black and af...

  • Casual Listener
  • Hi! Today I updated my Huawei p7 to the latest available system software version (P7-L10V100R001C00B621).   The update seems to have caused an issue with Spotify (Premium), which isn't o...
  • tethor1
  • Newbie
  • 8489 Views
  • 25 replies
  • 5 likes
  • Crash
    huawei
    p7
    Update
  • 8489 Views
  • 25 replies
  • 5 likes

Emotion ui 2.3 lockscreen controls

The lockscreen controls are not available with huawei's emotion ui. I only get the controls if I disable the huawei lockscreen (and even then the album cover will not display on the screen). But if I do that I won't get any lockscreenwidgets etc. I t...

  • Casual Listener
  • The lockscreen controls are not available with huawei's emotion ui. I only get the controls if I disable the huawei lockscreen (and even then the album cover will not display on the screen). But if I...
  • Daniel
  • Community Legend
  • 8044 Views
  • 4 replies
  • 0 likes
  • Android
    Android 4.4.2
    emotion ui
    emui
    honor
    huawei
    Lockscreen control
  • 8044 Views
  • 4 replies
  • 0 likes