Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
AntonioGomez79
Newbie
192570 Views
129 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryUSADeviceSamsung Z Fold 3Operating SystemAndroid 12 My Question or IssueThis is an ongoing issue and is very annoying. Whenever I open Spotify on my mobile, I get the notification of "downloading # out of # (93% complete)" or someth...
Newbie
...obile, I get the notification of "downloading # out of # (93% complete)" or something along that. The percentage always changes as does the number of songs it is trying to download. I cannot see what it i...
Jango1960
Visitor
77414 Views
30 replies
14 likes
PlanPremiumCountry DeviceSamsung A5Operating SystemAndroid My Question or IssueHello. So I keep having the same problem regarding my Library song's automatically downloading, even though I have disabled that function. Can't seem to find any solution ...
Newbie
...utomatically downloading, even though I have disabled that function. Can't seem to find any solution as well. I do have enough space for the music, but I rather stream it than have it downloaded, so I decided t...
1362 Views
0 replies
2 likes
My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out of 19 (%57) and doesn't go on to %58 or %100.
Regular
My spotify automatically starts downloading new songs to my offline playlist when i launch the app but stops downloading after some songs, looks like proceeding but it's actually like e.g. 12 out o...
1010 Views
0 replies
0 likes
Solved! See solution below: Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled the app and I have 18GB of room so I can't see why it's not ...
Casual Listener
Solved! See solution below: Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, r...
Robertjltaylor
Casual Listener
20950 Views
1 replies
0 likes
Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard storage on my S7 and my 32Gb external card, even thoug...
Casual Listener
Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard s...
koryva
Casual Listener
714 Views
1 replies
0 likes
I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW!I've also tried doing a clean reinstall for a lot of times I can no longer cou...
Regular
I'm a Spotify premium user that had to FACTORY RESET my Samsung Galaxy A5 (2017) in order to get Download over cellular data to work, IT DOES NOT WORK FOR THe NTH TIME NOW! I've also tried doing a...
daveyp
Casual Listener
24111 Views
3 replies
0 likes