Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
196406 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryGT DeviceSamsung Galaxy S9 Operating SystemAndroid My Question or IssueI created a stereo speaker pair with my new Amazon Echo devices and it's working fine with my Spotify account, but when another person asks Alexa to play Spotify...
Newbie
Plan Premium Country GT Device Samsung Galaxy S9 Operating System Android My Question or Issue I created a stereo speaker pair with my new Amazon Echo d...
JohnS43
Music Fan
3960 Views
1 replies
0 likes
PlanFree/PremiumCountryUS Device(Fire Stick TV)Operating System(Amazon, Android) My Question or IssueThis is more of a developer question, currently I'm trying to develop a FireTV application using Android development with Spotify integration, howeve...
Visitor
Plan Free/Premium Country US Device (Fire Stick TV) Operating System (Amazon, Android) My Question or Issue This is more of a developer question, currently I'm t...
977 Views
0 replies
0 likes
Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the remote of the Amazon Fire TV. In this cas the time d...
Newbie
Brief description of the issue: The Spotify Connect App on the Amazon Fire TV is one second before the normal Spotify app and counts up the playing time up to second 60 if a song was skipped by the r...
728 Views
0 replies
0 likes