Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountryUK Operating SystemAndroid 8.0.0 My Question or Issue My Samsung Galaxy S7 on a premium trial account downloads files to the devicestorage onlyThe SDoption seems to be greyed out and doesn't respond to clicking but is registering th...
Newbie
Plan Premium Country UK Operating System Android 8.0.0 My Question or Issue My Samsung Galaxy S7 on a premium trial account downloads files to the device storage o...
Petya
Community Legend
906 Views
1 replies
0 likes
PremiumDevice: hero2lte Model: samsung SM-G935F Android: 8.0.0Newest version of SpotifyMy Question or Issuehttp://imgur.com/a/GQ2mWLYWhen I click on an album or artist in the Your Library tab it loads very long, usually over 5 seconds.This was not th...
Casual Listener
Premium Device: hero2lte Model: samsung SM-G935F Android: 8.0.0 Newest version of Spotify My Question or Issue http://imgur.com/a/GQ2mWLY When I click on an album or artist in the Your Library t...
User_
Casual Listener
3744 Views
3 replies
2 likes
PlanFreeCountryUnited StatesDevicesAndroid S7, PC LaptopOperating SystemWindows 10 My Question or IssueHello there, I'm having an issue here. Whenever I favorite an entire album on my PC, it simply won't show up on my Android. However, when I individ...
Newbie
Plan Free Country United States Devices Android S7, PC Laptop Operating System Windows 10 My Question or Issue Hello there, I'm having an issue here. Whenever I favorite an entire a...
474 Views
0 replies
0 likes
PlanPremiumCountry UKDeviceSamsung S7Operating System Android 8.0.0Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for a while now and have had a variety of problems...1) The classic issue of once pausing a song on the lo...
Casual Listener
Plan Premium Country UK Device Samsung S7 Operating System Android 8.0.0 Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 f...
JulianA_Bogota
Roadie
865 Views
1 replies
1 likes
I am a premium user owning a Samsung S7 with Oreo 8.0. There is a bug in the animation of "now playing" bar where the name of the song and singer slide. When I tap on that bar, the animation is either fade in (or out?) or slide from right. However th...
Casual Listener
I am a premium user owning a Samsung S7 with Oreo 8.0. There is a bug in the animation of "now playing" bar where the name of the song and singer slide. When I tap on that bar, the animation is e...
938 Views
0 replies
1 likes
I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed only one other recent thread and the status update was...
Newbie
I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed o...
Diegopuma7
Newbie
666 Views
1 replies
0 likes
Basically the title, if play Spotify through the applink on Ford Sync 3 it wont let me change songs. If I pause my music then play it again usually I can change songs a few times before it will freeze again. I can get around this by just using it as ...
Casual Listener
Basically the title, if play Spotify through the applink on Ford Sync 3 it wont let me change songs. If I pause my music then play it again usually I can change songs a few times before it will freez...
Eruion
Casual Listener
3230 Views
7 replies
0 likes
Every time I try to share a song with a friend, I get a window that pops up at the bottom of my screen that will let me send through almost any other app, accept for Spotify. I have attached a picture to show you what I mean. This just started happen...
Casual Listener
...picture to show you what I mean. This just started happening out of the blue. I have a Galaxy S7 and am running Android 6.0.1. Can anyone help me out?
acarvallo7
Casual Listener
666 Views
1 replies
1 likes
There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)?Issues:-Bluetooth connecting works but Bluetooth controls not working prop...
Casual Listener
There are countless bugs for the Samsung S7 and Edge. Can we please get an update on these issues or can someone direct me to a solution (battey settings change does not work)? Issues: -B...
485 Views
0 replies
0 likes
So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone was a breeze. there's the problem though LOCAL FILES ...
Casual Listener
So i upgraded my OS to windows 10, and got a new cellphone, samsung galaxy S7. i thought there would be no problems seeing as installing the software to my PC and getting spotify again on my phone w...
Daniel
Community Legend
814 Views
2 replies
0 likes
