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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5897 Views

0 replies

7 likes

  • 5897 Views
  • 0 replies
  • 7 likes

Superuser Contribution [Android Auto] Larger playlists do not load when offline

Plan Premium Country USA Device Pixel 9 (also tested with Pixel 7) Operating System Android 16 My Question or Issue In one of the last updates, I have had a new issue with using Spotify in Android Auto. When I go to select most playlists, they'll loa...

Casual Listener

Plan Premium Country USA Device Pixel 9 (also tested with Pixel 7) Operating System Android 16   My Question or Issue In one of the last updates, I have had a new issue with ...

coachhoach

Casual Listener

1970 Views

22 replies

4 likes

android auto
infinite loading
not loading
not responding
Playlist issues
  • 1970 Views
  • 22 replies
  • 4 likes

Superuser Contribution Andriod cannot load and play songs, albums or playlists on Wifi or Mobile Data

PlanPremium DuoCountryUnited StatesDeviceSamsung A16Operating SystemAndriod ver. 15, One UI ver. 7.0 My Question or IssueMy spotify app became unable to load any albums or playlists at all when I tried to use the app. I attempted to restart my device...

Newbie

Plan Premium Duo Country United States Device Samsung A16 Operating System Andriod ver. 15, One UI ver. 7.0   My Question or Issue My spotify app became unable to load any albums or pl...

Dessi

Moderator

962 Views

3 replies

0 likes

All songs not available
andriod
not loading
  • 962 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android Auto - Downloaded playlists won't load

PlanPremium DeviceSS Galaxy s9+Operating SystemAndroid 10 My Question or IssueAny downloaded playlists will not load on android auto. I don't have unlimited data so streaming my music on cellular is a no-no. Discover weekly loads fine but any other p...

Casual Listener

  Plan Premium     Device SS Galaxy s9+ Operating System Android 10   My Question or Issue Any downloaded playlists will not load on android auto. I don't have unlimite...

Mihail

Spotify Legend

1752 Views

3 replies

0 likes

android auto
downloaded playlists
not loading
  • 1752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy s10 won't load

PlanPremiumCountryEnglandDeviceSamsung Galaxy s10Operating SystemAndroid Hi guys, I'm having real trouble just getting my Spotify to load on my SamsungGalaxy s10! The app starts fine but is just constantly loading so I rarely get to listen to any mus...

Visitor

Plan Premium Country England Device Samsung Galaxy s10 Operating System Android   Hi guys, I'm having real trouble just getting my Spotify to load on my SamsungGalaxy s10! The app start...

Mihail

Spotify Legend

1330 Views

1 replies

0 likes

Galaxy S10
not loading
  • 1330 Views
  • 1 replies
  • 0 likes

Solved!! Podcast genre page not loading

PlanPremiumCountryAustraliaDevicePixel 3Operating SystemAndroid 10 My Question or IssueWhen I select the Spotify genre icon, it does to a blank page that never loads. I've tried coding and reopening the app. On wifi and mobile data but it never loads...

Casual Listener

Plan Premium Country Australia Device Pixel 3 Operating System Android 10   My Question or Issue When I select the Spotify genre icon, it does to a blank page that never loads. I've t...

lyzzidc

Casual Listener

3028 Views

3 replies

4 likes

Android 10
category
genre
not loading
podcast
  • 3028 Views
  • 3 replies
  • 4 likes

Solved!! Albums/Playlists Never Load on Android

PlanFamily Premium CountryIreland DeviceSamsung Galaxy S8 Operating SystemAndroid 9 Pie My Question or IssueSince Monday 19th August, Spotify on my phone has been unusable. The app loads the home page, and search results, and even the contents of art...

Casual Listener

Plan Family Premium   Country Ireland   Device Samsung Galaxy S8   Operating System Android 9 Pie   My Question or Issue Since Monday 19th August, Spotify on my phone...

Loxer

Community Legend

3259 Views

3 replies

0 likes

Android
app issue
forever loading
not loading
won't play music
  • 3259 Views
  • 3 replies
  • 0 likes