Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
199010 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryDenmarkOperating SystemiOS 16.3.1 My Question/IssueIs there anyway to disable the pop-up to join a session and a way to disallow others to join mine? I just got a pop-up to join a coworkers session, we do not follow eachother on Spo...
Casual Listener
Plan Premium Country Denmark Operating System iOS 16.3.1 My Question/Issue Is there anyway to disable the pop-up to join a session and a way to disallow others to join mine? I just g...
igowtf666
Casual Listener
8760 Views
8 replies
2 likes
PlanPremium FamilyCountryUnited StatesDeviceSamsung Galaxy Note20 UltraOperating SystemAndroid 13App Version8.7.90.544 My Question or IssueWhen I play an album sequentially (shuffle is off) with crossfade activated, the crossfade activates regardless...
Casual Listener
Plan Premium Family Country United States Device Samsung Galaxy Note20 Ultra Operating System Android 13 App Version 8.7.90.544 My Question or Issue When I play an album sequential...
Bigg_Bill7
Regular
3898 Views
10 replies
4 likes
why on earth would you assume I want a song marked as a favorite, just because I downloaded the album it is on? Please, stop doing that, it is extremely annoying!
Casual Listener
why on earth would you assume I want a song marked as a favorite, just because I downloaded the album it is on? Please, stop doing that, it is extremely annoying!
Billy-J
Spotify Star
734 Views
3 replies
0 likes
PlanPremiumCountryCanadaDeviceSamsung Galaxy Note 10+ So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to go to a point in a track that I loved. However, I've spent a few hours trying t...
Visitor
Plan Premium Country Canada Device Samsung Galaxy Note 10+ So I have made the switch from iOS to android and what I loved about ios is that I didn't need to unlock my phone to g...
602 Views
0 replies
0 likes
PlanFree/PremiumCountryUnited States - New Jersey Device(iPhone 7 Plus, LG Aristo 2)Operating System(iOS 12.1, Android 7.1.2) My Question or Issue Good day to AllMy issue is that i am trying to share an artist profile on Instagram stories and The Spo...
Casual Listener
Plan Free/Premium Country United States - New Jersey Device (iPhone 7 Plus, LG Aristo 2) Operating System (iOS 12.1, Android 7.1.2) My Question or Issue G...
739 Views
0 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 5S, Windows 10 app from MS store, MacOS app from spotifyOperating SystemiOS 12, Windows 10 1803, MacOS High Sierra My Question or Issue I have ALL the push notifications turned on, but on all devices in all operat...
Regular
Plan Premium Country Canada Device iPhone 5S, Windows 10 app from MS store, MacOS app from spotify Operating System iOS 12, Windows 10 1803, MacOS High Sierra My Question or Issue &n...
funkthew0rld
Regular
1207 Views
1 replies
0 likes
On My iPodI made them here, desktopHello, I was wondering if someone could check something for me on the official Android Spotify mobile app. On my current device, an Apple iPod, playlist folders that I make on my desktop app will also show up. Would...
Regular
...here any features present on iOS that are not on Android? Thank you for any feedback!
1019 Views
0 replies
0 likes
Hello I've been trying to reach a Spotify developer in regards to iOS SDK integration. Please can someone help with this. Thanks, Jesse
Casual Listener
Hello I've been trying to reach a Spotify developer in regards to iOS SDK integration. Please can someone help with this. Thanks, Jesse
JesseShortt
Casual Listener
1205 Views
3 replies
0 likes
Hi. I've had Spotify (premium) for years and suddenly my data usage has gone through the roof. I haven't changed anything and have the playlists I listen to all the time offline and am actually using it less if anything. My data usage has almost trip...
Newbie
Hi. I've had Spotify (premium) for years and suddenly my data usage has gone through the roof. I haven't changed anything and have the playlists I listen to all the time offline and am actually using...
Dreadlord
Community Legend
1090 Views
1 replies
0 likes
After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.
Roadie
After one song is completed, I must take out my phone and hit next Really annoying. This bug has been present in iOS and Android for years.
haavamoa
Newbie
4719 Views
8 replies
0 likes
Regarding the Android- AND iOS App and sorting playlists One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or oldest added songs at top in my playlist with 1600+ songs M...
Newbie
Regarding the Android- AND iOS App and sorting playlists One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs o...
rhoada35
Newbie
718 Views
1 replies
1 likes
I love the idea behind spotify connect, but the implementation fails for me. Every couple of minutes my playback just stops and switches to something random in that same playlist. forcing me to hit play again and listen to a different song. At that s...
Casual Listener
I love the idea behind spotify connect, but the implementation fails for me. Every couple of minutes my playback just stops and switches to something random in that same playlist. forcing ...
oolafson
Newbie
2488 Views
6 replies
7 likes