The Spotify Community is in read-only mode while we move to a new platform. We expect to be back up and running October 6th. During this time you can read existing content but take no other actions. If you still need help, visit our Support Site or contact us.
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Gig Goer
242450 Views
156 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...
Casual Listener
Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0 My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, v...
Azazel2205
Casual Listener
12246 Views
5 replies
2 likes
PlanFree/PremiumCountryUSA DeviceGalaxy S20 FEOperating SystemAndroid ver. 12 My Question or Issue I'm not sure why/when it happened, but today I noticed that the control buttons are rearranged! I've already tried reinstalling spotify, disable the ca...
Newbie
...he control buttons are rearranged! I've already tried reinstalling spotify, disable the canvas loop, nothing seems to be fixing it. If anyone has any ideas how to fix this please let me know!&n...
Imtisangla
Visitor
38602 Views
86 replies
39 likes
I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.
Regular
I like to use my Android TV to control the music streamed to my chromecast. I can do this from my phone but not from the TV app.
BurningWheels
Regular
2121 Views
6 replies
2 likes
Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new track "play xxx by xxx in Spotify" I get the Android voice acknow...
Casual Listener
Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new t...
c3k
Casual Listener
39040 Views
29 replies
39 likes
Hola, tengo un Huawei P9 y no aparecen los controles en la pantalla de bloqueo, ya están los permisos de notificación, pero aún así no funciona. También borré el caché y desinstalé y reinstalé la aplicación, sigue sin funcionar. Saben cómo puedo solu...
Newbie
Hola, tengo un Huawei P9 y no aparecen los controles en la pantalla de bloqueo, ya están los permisos de notificación, pero aún así no funciona. También borré el caché y desinstalé y reinstalé la a...
1273 Views
0 replies
0 likes
Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is anything i can do with it to control volume on locked sc...
Newbie
Hello. I cant control spotify volume on locked screen. It only controls android sound, even if music is playing in background. To change volume i have to unlock screen and go to spotify app. Is a...
amgmsgti
Music Fan
10568 Views
1 replies
0 likes