Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
easy_iice
Casual Listener
200166 Views
134 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremium DuoCountryGermany DeviceHuawei P20 Pro Operating SystemAndroid 10Spotify Version9.1.42.2058 My standard sorting option when adding songs to a playlist is "recently added" so my most used playlists are always on top! Problem is that the ne...
Regular
Plan Premium Duo Country Germany Device Huawei P20 Pro Operating System Android 10 Spotify Version 9.1.42.2058 My standard sorting option when adding songs to a playlist...
kosh_ac
Regular
476 Views
5 replies
0 likes
PlanPremiumCountryUnited KingdomDeviceSamsung Galaxy S23 UltraOperating SystemAndroid 16, One UI 8.0Spotify App version9.1.24.1739My IssueWhen you start a playlist, etc and it adds songs to the queue, you are shown clear or edit, if you press edit an...
Newbie
Plan Premium Country United Kingdom Device Samsung Galaxy S23 Ultra Operating System Android 16, One UI 8.0 Spotify App version 9.1.24.1739 My Issue When you start a playlist, etc and it a...
Novy
Moderator
511 Views
2 replies
0 likes
PlanFreeCountryUSADeviceGoogle Pixel 4aOperating SystemAndroid 13 My Question or IssueI have a playlist containing 579 songs with a run time of over 31 hours. For the past few hours, every time I've shuffled this playlist, only one specific artist pl...
Casual Listener
Plan Free Country USA Device Google Pixel 4a Operating System Android 13 My Question or Issue I have a playlist containing 579 songs with a run time of over 31 hours. For the past f...
Ivelina
Moderator
2245 Views
14 replies
0 likes
My Question or Issue Bug:I cannot play my downloaded playlists without internet connection.I have testet this on two android devices with the newest version freshly downloaded from the play store.Steps to reproduce:1. Download the newest version of s...
Newbie
My Question or Issue Bug: I cannot play my downloaded playlists without internet connection. I have testet this on two android devices with the newest version freshly downloaded from the p...
Joan
Moderator
572 Views
1 replies
0 likes
PlanFree CountryUK DeviceSamsung Galaxy S9+ My Question or IssueI went into spotify to add a song to my playlist, but I saw that all of the songs that weren't local files weren't showing up! I went to an individual song and it said it was in the play...
Regular
Plan Free Country UK Device Samsung Galaxy S9+ My Question or Issue I went into spotify to add a song to my playlist, but I saw that all of the songs that weren't l...
moon_11
Regular
998 Views
3 replies
1 likes
PlanFreeCountryUSDevicemotorola phone and lenevo computer My Question or Issuewhen I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I'm playing music on my phone, it says i have 31 hours. I only have a few hi...
Casual Listener
Plan Free Country US Device motorola phone and lenevo computer My Question or Issue when I'm playing music on my computer, my phone shows that I have 71 hours in my playlist. When I...
OscarDC
Moderator
1671 Views
3 replies
0 likes
PlanPremiumCountryArgentina DeviceMotorola E6sOperating SystemAndroid 9 My Question or IssueWhen I have a playlist already downloaded and I activate the "smart shuffle" mode, the recommended songs start downloading; I don't know if this is normal. Us...
Casual Listener
Plan Premium Country Argentina Device Motorola E6s Operating System Android 9 My Question or Issue When I have a playlist already downloaded and I activate the "smart s...
lennyvercruyce
Newbie
2161 Views
3 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S20Operating SystemAndroid 13 My Question or IssueSince the latest Spotify update (v8.8.76.667) after getting part way through a playlist, and then returning to it several hours later, Spotify seems to have forgotten...
Casual Listener
Plan Premium Country UK Device Samsung S20 Operating System Android 13 My Question or Issue Since the latest Spotify update (v8.8.76.667) after getting part way through a playlist...
Eni
Moderator
569 Views
3 replies
0 likes