Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work.PlanPremiumCountryIndiaDeviceOnePlus 6TOperating SystemOxygenOS version 10.3.4 My Question ...
Visitor
Showing message " No internet connection" on 4g volte network despite working internet. Works fine on wifi. Tried reinstalling and re-logging but doesn't work. Plan Premium Country India D...
561 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S6 Edge+, Sony Xperia XZ2Operating SystemLollipop, Oreo My Question or IssueThis has bugged me for a while and hopefully someone has a solution besides restarting the app. When I leave for work, my phone is c...
Visitor
...as a solution besides restarting the app. When I leave for work, my phone is connected to my house's wifi, but the wifi connection eventually disconnects and the phone switches to 4G LTE as I l...
1051 Views
0 replies
0 likes
PlanPremiumCountryU.S.A. DeviceOnePlus 5 Operating SystemAndroid Oreo My Question or IssueApp works just fine on wifi but as soon as I switch to my mobile network, it displays 'No Internet connection available'. Anything other than Spotify uses my mo...
Newbie
Plan Premium Country U.S.A. Device OnePlus 5 Operating System Android Oreo My Question or Issue App works just fine on wifi but as soon as I switch to my mobile netw...
747 Views
0 replies
1 likes
So I wanted to add 8 new songs to my list. But the WiFi is very slow. I wanted to do it over the 4G. But it won't download. I already turned on the download over mobile, but is still says that I need to turn in on... I already reinstalled Spotify and...
Newbie
So I wanted to add 8 new songs to my list. But the WiFi is very slow. I wanted to do it over the 4G. But it won't download. I already turned on the download over mobile, but is still says that I n...
1113 Views
0 replies
0 likes
I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so should be able to play online as well as offline. Can ...
Casual Listener
...hould be able to play online as well as offline. Can anyone help with this? It's really irritating. Rarely do I get through one song without it starting and stopping and I have 4g internet connection
tugcepinar
Newbie
2264 Views
8 replies
0 likes
Bonne application, mais gros problème le son est haché et saccadé en 4G / H+ / 3G+. Pas moyen d'écouter une musique sans coupure à moins de mettre le chargement en pause et de le reprendre. Je précise que: j'utilise spotify en gratuit avec la plus fa...
Casual Listener
Bonne application, mais gros problème le son est haché et saccadé en 4G / H+ / 3G+. Pas moyen d'écouter une musique sans coupure à moins de mettre le chargement en pause et de le reprendre. Je p...
Daniel
Community Legend
3799 Views
5 replies
0 likes
