Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Smart TV

Labels

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 861 Views
  • 0 replies
  • 4 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 3631 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 3631 Views
  • 10 replies
  • 0 likes

Smart TV Quality Issues

PlanPremiumCountryIcelandDeviceSamsung Smart TVOperating SystemAutomatically Updates. My Question or IssueSo I have been having so many issues during the years with the Spotify app on my Samsung Smart TV. It's laggy, doesn't want to open sometimes, o...

  • Casual Listener
  • Plan Premium Country Iceland Device Samsung Smart TV Operating System Automatically Updates.   My Question or Issue So I have been having so many issues during the years with the Spoti...
  • 1089 Views
  • 0 replies
  • 0 likes
  • Samsung Galaxy S7 Edge
    Samsung TV app
    Smart TV
  • 1089 Views
  • 0 replies
  • 0 likes

Samsung phone can't see my samsung smart tv. Wife's apple phone does without issue...

PlanPremiumCountry CanadaDeviceSamsung Galaxy 9 plus Android Oreo My Question or Issue Why cant I connect but my wife's iphone can?

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 9 plus   Android Oreo   My Question or Issue  Why cant I connect but my wife's iphone can?
  • 350 Views
  • 0 replies
  • 0 likes
  • Connect
    galaxy 9
    Smart TV
  • 350 Views
  • 0 replies
  • 0 likes

[TV][Connect] Where is spotify app?

HiI'm from Argentina and I'm a philips 40pug6700/77 customer.In this page, say that spotify app should be available for my TV in my country. But there isn't.I can't find the app either pre installed on my tv or in android play store.My tv is up to da...

  • Casual Listener
  •   Hi I'm from Argentina and I'm a philips 40pug6700/77 customer. In this page, say that spotify app should be available for my TV in my country. But there isn't. I can't find the app ...
  • nenriquez
  • Casual Listener
  • 2183 Views
  • 5 replies
  • 1 likes
  • Android 5.1.1
    Conect
    Philips
    Smart TV
  • 2183 Views
  • 5 replies
  • 1 likes