Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: Smart TV

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50531 Views
  • 66 replies
  • 25 likes
  • 50531 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881369 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881369 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27247 Views
  • 4 replies
  • 0 likes
  • 27247 Views
  • 4 replies
  • 0 likes

Superuser Contribution Toshiba Smart TV No Sound

We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app that "plays" without sound it Spotify. We've uninst...

  • Regular
  • We just bought a new Toshiba Fire TV and installed the Spotify app, unfortunately, the sound doesn't work at all. We can hear all the other apps (Disney, Netflix, Amazon Prime, etc) but the only app ...
  • AlejaR
  • Moderator
  • 2963 Views
  • 10 replies
  • 0 likes
  • mute
    no sound
    Smart TV
    sound
    Toshiba
  • 2963 Views
  • 10 replies
  • 0 likes

Smart TV Quality Issues

PlanPremiumCountryIcelandDeviceSamsung Smart TVOperating SystemAutomatically Updates. My Question or IssueSo I have been having so many issues during the years with the Spotify app on my Samsung Smart TV. It's laggy, doesn't want to open sometimes, o...

  • Casual Listener
  • Plan Premium Country Iceland Device Samsung Smart TV Operating System Automatically Updates.   My Question or Issue So I have been having so many issues during the years with the Spoti...
  • 992 Views
  • 0 replies
  • 0 likes
  • Samsung Galaxy S7 Edge
    Samsung TV app
    Smart TV
  • 992 Views
  • 0 replies
  • 0 likes

Samsung phone can't see my samsung smart tv. Wife's apple phone does without issue...

PlanPremiumCountry CanadaDeviceSamsung Galaxy 9 plus Android Oreo My Question or Issue Why cant I connect but my wife's iphone can?

  • Newbie
  • Plan Premium Country  Canada Device Samsung Galaxy 9 plus   Android Oreo   My Question or Issue  Why cant I connect but my wife's iphone can?
  • 322 Views
  • 0 replies
  • 0 likes
  • Connect
    galaxy 9
    Smart TV
  • 322 Views
  • 0 replies
  • 0 likes

[TV][Connect] Where is spotify app?

HiI'm from Argentina and I'm a philips 40pug6700/77 customer.In this page, say that spotify app should be available for my TV in my country. But there isn't.I can't find the app either pre installed on my tv or in android play store.My tv is up to da...

  • Casual Listener
  •   Hi I'm from Argentina and I'm a philips 40pug6700/77 customer. In this page, say that spotify app should be available for my TV in my country. But there isn't. I can't find the app ...
  • nenriquez
  • Casual Listener
  • 1990 Views
  • 5 replies
  • 1 likes
  • Android 5.1.1
    Conect
    Philips
    Smart TV
  • 1990 Views
  • 5 replies
  • 1 likes