Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
218228 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Basically as mentioned in title. Not sure what actually triggers the files to go "missing" (I use inverted commas because its not really missing - read below), but it usually happens after the phone restarts (on its own when battery is depleted, or w...
Newbie
Basically as mentioned in title. Not sure what actually triggers the files to go "missing" (I use inverted commas because its not really missing - read below), but it usually happens after the phone ...
Ivan
Spotify Legend
6684 Views
4 replies
0 likes
Whenever i start my car , spotify opens and plays the last song. I can reinstall app, can restart my phone and it stills opening.Itnalso opens after every phone call and plays song. My phone is a note 8, with lastest software installed. Same for spot...
Newbie
Whenever i start my car , spotify opens and plays the last song. I can reinstall app, can restart my phone and it stills opening. Itnalso opens after every phone call and plays song. My...
jderekw79
Visitor
2525 Views
3 replies
1 likes
PlanPremiumCountryNew ZealandDeviceSamsung Galaxy a70My Question or IssueWhen I turn on my AirPods Spotify automatically plays music, how do I stop this?
Newbie
Plan Premium Country New Zealand Device Samsung Galaxy a70 My Question or Issue When I turn on my AirPods Spotify automatically plays music, how do I stop this?
670 Views
0 replies
0 likes