Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
cohendylan1
Music Fan
202554 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Plan PremiumCountry UKDevice Pixel 4Operating System Android 10 My Question or IssueI recently switched phones to the Pixel 4, and I seemed to have lost a feature in the move over; I used to be able to control playback from the lock screen, but now t...
Newbie
Plan Premium Country UK Device Pixel 4 Operating System Android 10 My Question or Issue I recently switched phones to the Pixel 4, and I seemed to have lost a featur...
akhellPurr
Visitor
25918 Views
1 replies
4 likes
PlanPremiumCountryCANADADeviceSAMSUNG A70Operating SystemAndroid 9 My Question or IssueOnly the next/last song buttons work on the lock screen. Pause play animates but does not do anything. Have performed clean reinstall, turned off power optimizatio...
Casual Listener
Plan Premium Country CANADA Device SAMSUNG A70 Operating System Android 9 My Question or Issue Only the next/last song buttons work on the lock screen. Pause play animates but does n...
Burrcore
Casual Listener
2658 Views
4 replies
2 likes
PlanStudent PremiumCountryUK DeviceSamsung 10Operating System My Question or Issue When my phone locks, or the screen goes into sleep mode, the music pauses. As soon as I unlock the phone or press the lock button and wake the screen up, the music pla...
Newbie
Plan Student Premium Country UK Device Samsung 10 Operating System My Question or Issue When my phone locks, or the screen goes into sleep mode, the music paus...
Emilia_8
Community Legend
701 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhile playing songs on my phone, as soon as the screen times out - and locks (screen goes dark) - the song stops playing. Then I have to wake up the screen/pho...
Visitor
Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 9 My Question or Issue While playing songs on my phone, as soon as the screen times out - and locks (scree...
osornios
Spotify Star
6518 Views
1 replies
3 likes
Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back. I'm using Spotify on a Galaxy S8+ running Android 9.0Attached ...
Newbie
Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back. I'...
Billy-J
Spotify Star
853 Views
1 replies
0 likes
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...
Newbie
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...
Peter
Spotify Legend
842 Views
1 replies
0 likes
Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notification if I push the power button to light up the pho...
Casual Listener
Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notifica...
BasZer
Casual Listener
3531 Views
6 replies
1 likes
This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...
Visitor
This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...
Daniel
Community Legend
1373 Views
1 replies
3 likes