Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Plan PremiumCountry UKDevice Pixel 4Operating System Android 10 My Question or IssueI recently switched phones to the Pixel 4, and I seemed to have lost a feature in the move over; I used to be able to control playback from the lock screen, but now t...
Newbie
Plan Premium Country UK Device Pixel 4 Operating System Android 10 My Question or Issue I recently switched phones to the Pixel 4, and I seemed to have lost a featur...
akhellPurr
Visitor
24969 Views
1 replies
4 likes
PlanPremiumCountryCANADADeviceSAMSUNG A70Operating SystemAndroid 9 My Question or IssueOnly the next/last song buttons work on the lock screen. Pause play animates but does not do anything. Have performed clean reinstall, turned off power optimizatio...
Casual Listener
Plan Premium Country CANADA Device SAMSUNG A70 Operating System Android 9 My Question or Issue Only the next/last song buttons work on the lock screen. Pause play animates but does n...
Burrcore
Casual Listener
2331 Views
4 replies
2 likes
PlanStudent PremiumCountryUK DeviceSamsung 10Operating System My Question or Issue When my phone locks, or the screen goes into sleep mode, the music pauses. As soon as I unlock the phone or press the lock button and wake the screen up, the music pla...
Newbie
Plan Student Premium Country UK Device Samsung 10 Operating System My Question or Issue When my phone locks, or the screen goes into sleep mode, the music paus...
Emilia_8
Community Legend
603 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 9 My Question or IssueWhile playing songs on my phone, as soon as the screen times out - and locks (screen goes dark) - the song stops playing. Then I have to wake up the screen/pho...
Visitor
Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 9 My Question or Issue While playing songs on my phone, as soon as the screen times out - and locks (scree...
osornios
Spotify Star
6252 Views
1 replies
3 likes
Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back. I'm using Spotify on a Galaxy S8+ running Android 9.0Attached ...
Newbie
Since the latest Android update on my phone, whenever attempting to pause a track from the lock screen, the button momentarily changes as if pausing, but doesn't pause, then changes back. I'...
Billy-J
Spotify Star
750 Views
1 replies
0 likes
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize itPlanPremiumCountry Ecuador DeviceHuawei Mate 10Operating SystemAndroid 8.0 Pleas...
Newbie
In an old version we could see the photo of the album on the lock screen however with an update This was lost, please return this option, it was very nice to visualize it Plan Premium Country &nb...
Peter
Spotify Legend
763 Views
1 replies
0 likes
Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notification if I push the power button to light up the pho...
Casual Listener
Hello - I just got a new Samsung Galaxy 7 and installed the Spotify app. I open the app and start playing my playlist. I have my screen set to lock so once it does this I can see the Spotify notifica...
BasZer
Casual Listener
3215 Views
6 replies
1 likes
This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...
Visitor
This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...
Daniel
Community Legend
1219 Views
1 replies
3 likes
