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Topics with Label: mobile app

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6190 Views

0 replies

7 likes

  • 6190 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution I do not have recently played artist option available on my android app

PlanFreeCountryMaltaDeviceOneplus 6TOperating SystemAndroid 11 My Question or IssueI used to think this was an automatic thing that showed up in the profile but on my app I do not have the option to toggle recently played artists on or off. I would l...

Music Fan

Plan Free Country Malta Device Oneplus 6T Operating System Android 11   My Question or Issue I used to think this was an automatic thing that showed up in the profile but on my app I d...

maria_f

Music Fan

565 Views

2 replies

0 likes

Android
mobile app
Recently played artists
  • 565 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Mobile App keeps crashing - Xiaomi Redmi S2

PlanPremiumDeviceXiaomi Redmi S2Operating SystemAndroid Oreo My Question or IssueMy Spotify app keep crashing. It plays for a bit and then consequently crashes after a while. I have already uninstalled and reinstalled the app and checked it has got a...

Casual Listener

Plan Premium Device Xiaomi Redmi S2 Operating System Android Oreo   My Question or Issue My Spotify app keep crashing. It plays for a bit and then consequently crashes after a while...

Ver

Spotify Legend

2869 Views

4 replies

0 likes

Android
mobile app
mobile app crashes
xiaomi redmi s2
  • 2869 Views
  • 4 replies
  • 0 likes

No songs or playlists shown in the app, internet connection doesn't seem to work with spotify

PlanPremium familyCountryUS (currently outside but the plan was purchased there)DevicePocophone f1Operating SystemLineage OS 16, android 9 My Question or IssueFor the past few months Spotify hasn't been able to connect to the internet while using cel...

Newbie

Plan Premium family Country US (currently outside but the plan was purchased there) Device Pocophone f1 Operating System Lineage OS 16, android 9   My Question or Issue For the past fe...

eltoch

Composer

529 Views

1 replies

0 likes

Android 9
mobile app
no connection
  • 529 Views
  • 1 replies
  • 0 likes

New user, change in UI, my library on Android is useless

Premium (joined spotify & prem on Dec 2018)MexicoSamsung S8/ Android My Question or IssueTwo months after joining Spotify I noticed a change in my library (mobile version). After spending a considerable time building it up, all of a sudden it turned ...

Newbie

Premium (joined spotify & prem on Dec 2018) Mexico Samsung S8/ Android   My Question or Issue Two months after joining Spotify I noticed a change in my library (mobile version). After s...

viktorskiski

Regular

1276 Views

2 replies

5 likes

liked songs
mobile app
my library
UI
  • 1276 Views
  • 2 replies
  • 5 likes

Removing things from Recently Played on the new mobile update

There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I remove things from recently played now?

Casual Listener

There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I...

maryam_13

Newbie

792 Views

1 replies

0 likes

mobile app
  • 792 Views
  • 1 replies
  • 0 likes

Saved files won't delete

I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a week, but this has been several weeks now. What do...

Casual Listener

I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a...

dannyboy2244

Casual Listener

992 Views

2 replies

0 likes

Android
mobile app
Premium
saved songs
  • 992 Views
  • 2 replies
  • 0 likes

Logging in on my phone shows no songs, and it keeps giving a Facebook pop-up

Hey guys,I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go to settings and turn off the Facebook connection. The po...

Regular

Hey guys, I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go t...

Flamecrest

Regular

683 Views

2 replies

0 likes

mobile app
no songs
  • 683 Views
  • 2 replies
  • 0 likes