Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Casual Listener
AntonioGomez79
Newbie
192563 Views
129 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
PlanPremiumCountryU.S.A.DeviceMotorola Moto G Stylus 5G - 2024Operating SystemAndroid 15 My Question or IssueI'm a simple girl. I like to open Spotify, pick a speaker group, and listen to podcasts while I do chores. Unfortunately, for many weeks (mon...
Gig Goer
Plan Premium Country U.S.A. Device Motorola Moto G Stylus 5G - 2024 Operating System Android 15 My Question or Issue I'm a simple girl. I like to open Spotify, pick a speaker group, ...
the-only-me-is-me
Gig Goer
5982 Views
44 replies
10 likes
PlanFreeCountryMaltaDeviceOneplus 6TOperating SystemAndroid 11 My Question or IssueI used to think this was an automatic thing that showed up in the profile but on my app I do not have the option to toggle recently played artists on or off. I would l...
Music Fan
Plan Free Country Malta Device Oneplus 6T Operating System Android 11 My Question or Issue I used to think this was an automatic thing that showed up in the profile but on my app I d...
maria_f
Music Fan
798 Views
2 replies
0 likes
PlanPremiumDeviceXiaomi Redmi S2Operating SystemAndroid Oreo My Question or IssueMy Spotify app keep crashing. It plays for a bit and then consequently crashes after a while. I have already uninstalled and reinstalled the app and checked it has got a...
Casual Listener
Plan Premium Device Xiaomi Redmi S2 Operating System Android Oreo My Question or Issue My Spotify app keep crashing. It plays for a bit and then consequently crashes after a while...
Ver
Spotify Legend
3099 Views
4 replies
0 likes
PlanPremium familyCountryUS (currently outside but the plan was purchased there)DevicePocophone f1Operating SystemLineage OS 16, android 9 My Question or IssueFor the past few months Spotify hasn't been able to connect to the internet while using cel...
Newbie
Plan Premium family Country US (currently outside but the plan was purchased there) Device Pocophone f1 Operating System Lineage OS 16, android 9 My Question or Issue For the past fe...
eltoch
Composer
611 Views
1 replies
0 likes
Premium (joined spotify & prem on Dec 2018)MexicoSamsung S8/ Android My Question or IssueTwo months after joining Spotify I noticed a change in my library (mobile version). After spending a considerable time building it up, all of a sudden it turned ...
Newbie
Premium (joined spotify & prem on Dec 2018) Mexico Samsung S8/ Android My Question or Issue Two months after joining Spotify I noticed a change in my library (mobile version). After s...
viktorskiski
Regular
1453 Views
2 replies
5 likes
There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I remove things from recently played now?
Casual Listener
There used to be a button to the right of the "Recently Played" in "My Library" that said edit, and you could remove albums, songs, and artists from your recently played list. It's gone now, how do I...
maryam_13
Newbie
860 Views
1 replies
0 likes
I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a week, but this has been several weeks now. What do...
Casual Listener
I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a...
dannyboy2244
Casual Listener
1110 Views
2 replies
0 likes
Hey guys,I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go to settings and turn off the Facebook connection. The po...
Regular
Hey guys, I recently bought a brand new OnePlus One, and when I log into my Spotify account, I first get a pop-up asking who on Facebook may see the posts Spotify wants to make. I dismiss it, go t...
Flamecrest
Regular
781 Views
2 replies
0 likes