Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Topics with Label: slow

Labels

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50531 Views
  • 66 replies
  • 25 likes
  • 50531 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881369 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881369 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27250 Views
  • 4 replies
  • 0 likes
  • 27250 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android App has become virtually unusable

PlanPremiumCountryAustraliaDevice(ALL ANDROID DEVICES)Operating System(Android all versions) My Question or IssueThis isn't particularly a question, more-so than bringing it to your attention as the app store reviews are hardly seeing any response fr...

  • Music Fan
  • ...o bring up podcasts. Switching to "offline mode" does make it quicker, but it's still slow for absolutely no reason. This is even still slow when connected to the internet. This same fault applies to s...
  • greasygaijin
  • Casual Listener
  • 4822 Views
  • 17 replies
  • 8 likes
  • Android
    buggy
    bugs
    errors
    faults
    not working
    slow
  • 4822 Views
  • 17 replies
  • 8 likes

Superuser Contribution SD card performance issue fix

Hello everyone, I've been using spotify on android for a number of years. but with small capacity phones. 16gb, 32 gb and now 64 gb with a s9 plus. i've always bought cheap sd cards to massively increase storage at a relatively cheap cost. But whenev...

  • Music Fan
  • ...ards to massively increase storage at a relatively cheap cost.   But whenever i download a bunch of tracks for offline use to save on mobile data or travelling, my spotify slows to a crawl with f...
  • triplevision_
  • Newbie
  • 1997 Views
  • 3 replies
  • 2 likes
  • Android
    cheap
    fast
    Fix
    sd card
    slow
  • 1997 Views
  • 3 replies
  • 2 likes

Superuser Contribution Ultra slow load times, even on Downloads, Shows, Playlists, etc.

PlanPremium FamilyCountryCanadaDeviceSamsung Galaxy 9+Operating SystemAndroid 9 My Question or IssueFor months now, the Spotify app has been extremely slow to load pages. Even if it's the Downloads page in offline mode. No matter what I'm trying to o...

  • Newbie
  • Plan Premium Family Country Canada Device Samsung Galaxy 9+ Operating System Android 9   My Question or Issue For months now, the Spotify app has been extremely slow to load pages. E...
  • Yordan
  • Moderator
  • 12267 Views
  • 5 replies
  • 3 likes
  • Loading problems
    Loading...
    slow
    slow loading
  • 12267 Views
  • 5 replies
  • 3 likes

Superuser Contribution Can't seem to Import local music files

PlanFamily PremiumCountryMexicoDeviceOneplus 7T 256GBOperating SystemAndroid 10 My Question or IssueHello When I press the "Import your music" button on the App, it's probably scanning my storage to see if I have anything to import. Thing is, this "s...

Screenshot_20200430-010759__01.jpg
  • Visitor
  • Plan Family Premium Country Mexico Device Oneplus 7T 256GB Operating System Android 10   My Question or Issue Hello   When I press the "Import your music" button on the App, it'...
  • Yordan
  • Moderator
  • 1409 Views
  • 4 replies
  • 3 likes
  • files
    import
    local
    slow
  • 1409 Views
  • 4 replies
  • 3 likes

Superuser Contribution July 2020 - Android App very slow to load search results, and album info - unusable

Premium familyOnePlus 5T, Android 9Australia For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (album art, song list). I have cleared cache from within the app, ...

  • Regular
  • Premium family OnePlus 5T, Android 9 Australia   For the past week or so, the Android app has been very slow - unusable. It takes forever to search and forever to show details of an album (a...
  • inderpreets90
  • Casual Listener
  • 6732 Views
  • 16 replies
  • 8 likes
  • Android
    slow
  • 6732 Views
  • 16 replies
  • 8 likes

Superuser Contribution Spotify download on Android is painfully slow when my wifi is fine.

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueOver the past week or so, Spotify seems to be re-downloading things more often than usual, and more importantly, downloads them painfully slowly. I tried to dow...

  • Regular
  • ...ften than usual, and more importantly, downloads them painfully slowly. I tried to download a 20-minute podcast episode this morning, and the download didn't complete by the time I finished the episode....
  • CarlosE
  • Moderator
  • 725 Views
  • 1 replies
  • 0 likes
  • Android
    slow
  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution Please make Spotify on Android even slower! PLZ!!!

Hi!I am frustrated! The problem exists for about 6 months now.Here are 2 screencasts - one from my phone and one from an emulator on my PC....Could this be any slower?Cell phone:https://1drv.ms/v/s!AqHygEAnAgdYq_YnocuoX22Qrm_SDw?e=9paRI5Emulator:http...

  • Visitor
  • Hi! I am frustrated! The problem exists for about 6 months now. Here are 2 screencasts - one from my phone and one from an emulator on my PC.... Could this be any slower? Cell phone: https://1...
  • Uberg33k
  • Casual Listener
  • 2149 Views
  • 25 replies
  • 3 likes
  • slow
    SLOWER
    TOOSLOW
  • 2149 Views
  • 25 replies
  • 3 likes

Superuser Contribution Android App Running Slow

PlanPremiumCountrySpainDeviceXiaomi Redmi note 8 proOperating SystemAndroid Pie My Question or IssueI've been having problems with my Spotify account since my last phone, which was a Huawei P8 Lite 2017, and it is that it takes ridiculous time to loa...

  • Casual Listener
  • Plan Premium Country Spain Device Xiaomi Redmi note 8 pro Operating System Android Pie   My Question or Issue I've been having problems with my Spotify account since my last phone, whi...
  • Elena
  • Moderator
  • 1156 Views
  • 3 replies
  • 0 likes
  • Android
    slow
    Slow Spotify. Laggy. Slow to start. Buggy. CarPlay.
  • 1156 Views
  • 3 replies
  • 0 likes

App incredibly slow on Android

FamilyPremiumUK Device(Samsung Galaxy A6)Operating System(Android Version 9) IssueThe app has been incredibly slow for about a week and a half, with the following issues recurring:Playlists, albums and artist profiles take upwards of 30 seconds to lo...

  • Casual Listener
  • Family Premium UK   Device (Samsung Galaxy A6) Operating System (Android Version 9)   Issue The app has been incredibly slow for about a week and a half, with the following i...
  • gnodmas
  • Casual Listener
  • 729 Views
  • 2 replies
  • 0 likes
  • Android
    Help
    slow
  • 729 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Not Working, Very Slow

PlanPremiumCountryIndiaDeviceMoto G5 PlusOperating SystemAndroid OreoMy Question or IssueI have been using Spotify very actively over the past few months, on my phone and my laptop. However, recently something happened and my app is very unresponsive...

  • Visitor
  • Plan Premium Country India Device Moto G5 Plus Operating System Android Oreo My Question or Issue I have been using Spotify very actively over the past few months, on my phone and my laptop....
  • Ivan
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Android
    internet
    moto
    slow
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blank home screen and slow loading

PlanPremium CountryUSA DeviceGalaxy S9Operating SystemAndroid Version 9 My Question or IssueMy spotify had been slowed down significantly these past few weeks. Clicking songs to play, I would have to wait 5 or 6 seconds until the song actually plays ...

  • Visitor
  •   Plan Premium   Country USA   Device Galaxy S9 Operating System Android Version 9   My Question or Issue My spotify had been slowed down significantly these past f...
  • Petya
  • Community Legend
  • 1113 Views
  • 2 replies
  • 1 likes
  • blank homescreen
    slow
  • 1113 Views
  • 2 replies
  • 1 likes

Superuser Contribution Different devices, same problems - slow to open, and app thinks it's offline

PlanPremiumDeviceSamsung Galaxy A3 and Nokia 4.2Operating SystemAndroid 8.1 (?) and 9 Takes insanely long to open app, like two or three minutes. And quite often the app says to go online despite actually streaming music at the same time. It's been l...

  • Visitor
  • Plan Premium Device Samsung Galaxy A3 and Nokia 4.2 Operating System Android 8.1 (?) and 9   Takes insanely long to open app, like two or three minutes. And quite often the app says to go...
  • Petya
  • Community Legend
  • 1064 Views
  • 1 replies
  • 0 likes
  • Android
    slow
  • 1064 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Stuck Loading on Galaxy S7

United StatesPremium Device: Samsung Galaxy S7Operating SystemAndriod 8.0 Oreo I've gone through (more than once) the steps you should go through to reset Spotify on Andriod (uninstall, delete com.spotify in Andriod/data, remove from offline devices,...

  • Casual Listener
  • United States Premium       Device: Samsung Galaxy S7 Operating System Andriod 8.0 Oreo     I've gone through (more than once) the steps you should go through to re...
  • martin18d
  • Casual Listener
  • 860 Views
  • 2 replies
  • 0 likes
  • doesn't load
    doesn't work
    galaxy s7
    loading
    Samsung
    slow
    stuck loading
  • 860 Views
  • 2 replies
  • 0 likes

Redesign causes lag in Your Library tab

PremiumDevice: hero2lte Model: samsung SM-G935F Android: 8.0.0Newest version of SpotifyMy Question or Issuehttp://imgur.com/a/GQ2mWLYWhen I click on an album or artist in the Your Library tab it loads very long, usually over 5 seconds.This was not th...

  • Casual Listener
  • Premium Device: hero2lte Model: samsung SM-G935F Android: 8.0.0 Newest version of Spotify My Question or Issue http://imgur.com/a/GQ2mWLY When I click on an album or artist in the Your Library t...
  • User_
  • Casual Listener
  • 3322 Views
  • 3 replies
  • 2 likes
  • Android
    Android 8
    android oreo
    bug
    Lag
    S7
    slow
    Your Library
  • 3322 Views
  • 3 replies
  • 2 likes

Superuser Contribution Green Spinning Circle Hangs Forever

the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, like Kendrick. It just hangs! How can this be? The mus...

  • Casual Listener
  • the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, lik...
  • Guido
  • Spotify Legend
  • 1461 Views
  • 1 replies
  • 0 likes
  • APP HANGS
    slow
    SPINING CIRCLE
  • 1461 Views
  • 1 replies
  • 0 likes

Spotify Slow/Freezing - Playlists wont stay synced with my Samsung 128gb Evo+ Micro SD with Sony XZ1

Hi Everyone,I recently got the new Sony XZ1 Compact phone, and got an 128gb Samsung Evo+ UHS Micro SD Card to go in it, so that I could sync a lot of my playlists in High Quality on my phone and take them around with me. Since Spotify has been using ...

  • Newbie
  • ...ake them around with me.   Since Spotify has been using the SD card the app is running slowly/freezing/crashing, and the playlists have to re-sync many times throughout the day.   The a...
  • 464 Views
  • 0 replies
  • 0 likes
  • Freezing
    high quality
    Playlists
    Sd
    slow
    Sony
  • 464 Views
  • 0 replies
  • 0 likes

Extremely slow loading times on all aspects of application

Hey, my name is Adam and I currently use a Samsung Galaxy S5 for Spotify. This problem only started around about a week ago but when I opened up Spotify, it seemed to take ages to load everything - my playlists, the application itself, images, the br...

  • Newbie
  • Hey, my name is Adam and I currently use a Samsung Galaxy S5 for Spotify. This problem only started around about a week ago but when I opened up Spotify, it seemed to take ages to load everything - m...
  • Punkygirl
  • Newbie
  • 80780 Views
  • 13 replies
  • 13 likes
  • Android 5.0.2
    application
    Buffering
    galaxy s5
    loading
    Mobile
    Playlists
    Samsung
    samsung galaxy s5
    slow
  • 80780 Views
  • 13 replies
  • 13 likes

Solved!! Spotify really slow since update

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

  • Newbie
  • Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?
  • desnewell
  • Casual Listener
  • 1144 Views
  • 4 replies
  • 2 likes
  • slow
  • 1144 Views
  • 4 replies
  • 2 likes

Slow downloads - Tried everything

First of all, I'd like to say what I've tried so far:- Clear offline devices @ Spotify.com- Full clean install of Spotify- Change from Normal to High and Extreme- Tried another smartphone- Tried another connection, from other places- Use a proxy insi...

  • Casual Listener
  • First of all, I'd like to say what I've tried so far: - Clear offline devices @ Spotify.com - Full clean install of Spotify - Change from Normal to High and Extreme - Tried another smartphone ...
  • llf_
  • Regular
  • 553 Views
  • 1 replies
  • 0 likes
  • Android 5.1.1
    slow
    slow sync
  • 553 Views
  • 1 replies
  • 0 likes

S L O W - Samsung galaxy grand prime

The application is slow and doesnt work. What van I do? Pls help!!!!

  • Visitor
  • The application is slow and doesnt work. What van I do? Pls help!!!!
  • dannygreenan500
  • Newbie
  • 1693 Views
  • 2 replies
  • 0 likes
  • Samsung galaxy grand prime
    slow
    slow sync
  • 1693 Views
  • 2 replies
  • 0 likes