Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
I have Spotify Premium on my iMac (Mavericks), my iPad (most recent update) and on my Android Vers. 4.1.1. (Huawei G510). On my iMac I can play my playlist as it appears (numerical/chronological order - from top to bottom). On my mobile devices I can...
Regular
...hronological order - from top to bottom). On my mobile devices I cannot. I can only play them randomly (shuffle), which is ok for music, but I also like listening to the audio books. And I don't l...
MihailY
Moderator
2814 Views
6 replies
0 likes
Plan/PremiumCountryAustralia DeviceSamsung Galaxy s9plusOperating SystemAndroid Pie My Question or Issue I have music downloaded to the app, latest app2019, June 9 Latest Samsung Android Pie updates,Battery saver is off, I have reset the phone to rem...
Casual Listener
Plan /Premium Country Australia Device Samsung Galaxy s9plus Operating System Android Pie My Question or Issue I have music downloaded to the app, latest app 2019, J...
CryticalAce
Spotify Star
2238 Views
1 replies
3 likes
Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...
Newbie
Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same p...
SergioDavid
Roadie
1487 Views
3 replies
1 likes
Nexus 5. Android 4.4 Here's exactly what happens:- a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from my desk for a few minutes and when I came back I heard nothing (left it...
Regular
...evices. http://community.spotify.com/t5/Help-iOS-iPhone-iPad-iPod-Touch/Spotify-stops-playing/td-p/439160 http://community.spotify.com/t5/Help-Android/Music-stops-playing-randomly/td-p/4...
rainbow6244
Newbie
4122 Views
2 replies
5 likes
Hello all, I have seen this problem on the forum but not for mobile devices yet. When i am listening to spotify with my phone on standby (and no other apps running) it just quits randomly. I have reinstalled it a few times but it didn't work so far. ...
Regular
Hello all, I have seen this problem on the forum but not for mobile devices yet. When i am listening to spotify with my phone on standby (and no other apps running) it just quits randomly....
Liam
Community Legend
1209 Views
1 replies
0 likes