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Topics with Label: quality

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5959 Views

0 replies

7 likes

  • 5959 Views
  • 0 replies
  • 7 likes

Solved!!Superuser Contribution Spotify Lite Download Quality

Plan - PremiumCountry - United StatesDeviceFiio M9 I've been having troubles with Spotify on my (underpowered) Fiio M9 music player, so I thought that I'd give Spotify Lite a try. However, I can't seem to find any information on whether the lite vers...

Regular

...ite a try. However, I can't seem to find any information on whether the lite version has a different audio quality range than the stock app for downloaded music—Spotify Lite only has one audio quality s...

Alex

Spotify Legend

2410 Views

3 replies

1 likes

quality
queue
Spotify Lite
  • 2410 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify meets Poweramp

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, or, Spotify can provide us a good EQ and not using ...

Casual Listener

As a musician and a music fan, I require a good sound experience. It would be great to have the Spotify's library in the Poweramp app. So we can take advantage using the Poweramp excelent equalizer, ...

Alex

Spotify Legend

1209 Views

2 replies

3 likes

eq
Equalizer
Music
poweramp
quality
sound
  • 1209 Views
  • 2 replies
  • 3 likes

Solved!! Offline quality syncing / changing

I have a few hundred songs saved for offline use that were downloaded in the "normal" quality setting, and since have changed my settings to the "extreme" quality. Will spotify automatically redownload each saved for offline song in the higher qualit...

Casual Listener

I have a few hundred songs saved for offline use that were downloaded in the "normal" quality setting, and since have changed my settings to the "extreme" quality. Will spotify automatically r...

brotherj4mes

Casual Listener

4273 Views

8 replies

10 likes

quality
quality sync
  • 4273 Views
  • 8 replies
  • 10 likes

sound quality low family account

PlanFree/PremiumCountry NetherlandsDeviceSamsung A6 plusOperating Systemandroid My Question or Issue I recently got a family account but before this, I had a normal premium account. I always download my songs using the highest quality available. But ...

Casual Listener

...his, I had a normal premium account. I always download my songs using the highest quality available. But it seems like they all still sound like low quality and pretty quiet. I even reinstalled the app a...

595 Views

0 replies

1 likes

Android
familyaccount
quality
sound
  • 595 Views
  • 0 replies
  • 1 likes

Superuser Contribution Audio quality noticeably lower on mobile

PlanPremiumCountry USDeviceSamsung Galaxy J3 My Question or IssueTitle pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.

Newbie

Plan Premium Country  US Device Samsung Galaxy J3  My Question or Issue Title pretty much sums it up. Web player and desktop app sound much better as opposed to mobile.   

Peter

Spotify Legend

2355 Views

2 replies

0 likes

Android
Mobile
quality
  • 2355 Views
  • 2 replies
  • 0 likes

Can't select Extreme Quality on download options.

PlanPremiumCountryBrazil DeviceSamsumg Galaxy J7 So, basically I can no longer set the download quality to extreme, it has disappeared and the highest quality is now "Very High". I'm aware of the other similar thread, however, people there are talkin...

Newbie

  Plan Premium Country Brazil   Device Samsumg Galaxy J7     So, basically I can no longer set the download quality to extreme, it has disappeared and the highest quality...

Loxer

Community Legend

1016 Views

1 replies

0 likes

extreme
quality
quality sound
very high
  • 1016 Views
  • 1 replies
  • 0 likes

Solved!! No Bass / Bad equalizer when listening in car

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hear all of the base and different subtle layers of th...

Casual Listener

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hea...

tos82

Regular

34196 Views

7 replies

0 likes

bass
Car
Equalizer
quality
  • 34196 Views
  • 7 replies
  • 0 likes

Extreme quality is not.

Just downloaded all the TIME CAPSULE songs over WiFi, "extreme quality." They sound like garbage, compression artifacts everywhere. It's like the "time capsule" means MP3s originally found on Napster. Am I the only one with this problem? Why am I pay...

Casual Listener

Just downloaded all the TIME CAPSULE songs over WiFi, "extreme quality."   They sound like garbage, compression artifacts everywhere. It's like the "time capsule" means MP3s originally found o...

jmdesin892

Roadie

854 Views

1 replies

0 likes

quality
  • 854 Views
  • 1 replies
  • 0 likes

Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

Newbie

Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality...

452 Views

0 replies

0 likes

extreme
poor
quality
sound
  • 452 Views
  • 0 replies
  • 0 likes

Overnight metallic sound

On a Z5, premium user.Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Helium and slowish? Dunno how else to describe it.Plays fine...

Casual Listener

On a Z5, premium user. Everything was fine when I went to bed (playing as I go to sleep), woke up in the middle of the night and everything has a metallic sounds to it, completely messed up. Heliu...

osornios

Spotify Star

1212 Views

3 replies

0 likes

andriod
distorted sound Sony Xperia Z5
distortion
quality
sound
Sound Quality
  • 1212 Views
  • 3 replies
  • 0 likes

Extreme Quality Download Not Working

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream.Also streaming extreme quality songs will either stop 2 seconds before the end and not ...

Casual Listener

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream. Also streaming extreme quality s...

thattallguy65

Casual Listener

1914 Views

4 replies

0 likes

Download error
extreme quality
Premium
quality
stops playing
  • 1914 Views
  • 4 replies
  • 0 likes

Random quality loss in offline playlists

I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and when I go back to the player and scroll back, it chan...

Visitor

I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and w...

464 Views

0 replies

1 likes

Android
mode
quality
Spotify
streaming
  • 464 Views
  • 0 replies
  • 1 likes

Audio quality low when using any app

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium.I installed it on my new phone and set the audio quality to high for my downloads. When playing songs while on the home screen it sounds very nice. How...

Newbie

I very recently got a new phone, I've been a big spotify user for a while and have spotify premium. I installed it on my new phone and set the audio quality to high for my downloads. When p...

naimzulkefli

Newbie

2546 Views

2 replies

2 likes

4x
Apps
audio
honor
huawei
quality
  • 2546 Views
  • 2 replies
  • 2 likes

Spotify skips songs frequently without my input

Recently spotify has been acting up a bunch on my phone and I am considering not renewing my subscription as a result. When I select a song to play spotify immediately chooses the next song under it. Sometimes it doesn't even play that one and will s...

Newbie

...nd cache and doing a clean reinstall and things got worse so now songs just stop playing when I'm not in the app. I have the quality set to extreme, its set to always sync, and the problem happens both o...

Daniel

Community Legend

964 Views

1 replies

0 likes

bug report
Playback problem
quality
skips
  • 964 Views
  • 1 replies
  • 0 likes